Suspending a Plesk subscription temporarily disables its hosted services while retaining the subscription and its data. Use it when the account needs to remain unavailable until an administrative issue is resolved.
Suspend the subscription
- Sign in with permission to manage the subscription.
- Open Subscriptions and confirm the correct customer and subscription.
- Select it, then choose Change Status > Suspend.
- Check that its status changes to suspended.
Suspension affects websites and mail services within the subscription. Check the scope and notify affected users through your usual process before interrupting an active service.
Suspension is different from deletion or cancelling a domain registration. DNS records can remain published even while hosting services are unavailable.
Restore service
Once the cause is resolved, select the subscription and choose Change Status > Activate where available.
Check its websites and mail delivery after activation. Review the recorded suspension reason or expiry settings if the subscription becomes suspended again.