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If you are unhappy with any of our services please raise a ticket via our helpdesk located within your client area and an appropriate manager will address the issue; however if you feel that you have not received a satisfactory response from our support or customer care teams, you may send your complaint in writing to the following address:

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Studio 3.03,
Regency House, Westminster Place,
Nether Poppleton,
York,
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YO26 6RW,
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Please include the following information in any correspondence:

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  • We will acknowledge your complaint within three working days from receipt and provide a full response within 10 working days.

 

We will make every attempt to bring the complaint to a satisfactory conclusion within the first 10 working days however resolution time may be significantly longer in some cases if the issue is particularly complex.

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