How to restore a Managed Account’s Site Content to Default March 19, 2025

This guide explains how to reset an account’s site content to its default state using cPanel. You may need to do this if you installed an application for testing and no longer require it or if a configuration change made your website non-functional and you are unable to resolve the issue.

Regardless of the reason, follow the steps below to reset your account’s site content.

This process removes website files and various settings but does not affect email accounts or messages.

Ensure you complete the steps in the given order:

1. Remove Installed Applications via Softaculous
   1. Log in to cPanel.
   2. Open Softaculous:
      • Jupiter theme: On the Tools page, in the Softaculous Apps Installer section, click Softaculous Apps Installer (or any script/category icon).
      • Paper Lantern theme: In the Softaculous Apps Installer section of the cPanel home screen, click Softaculous Apps Installer (or any script/category icon).
        
2. Delete All MySQL and PostgreSQL Databases
   1. Log in to cPanel.
   2. In the Databases section of cPanel:
      • Click Manage My Databases for MySQL databases.
      • Click PostgreSQL Databases for PostgreSQL databases.
        
   3. Here you can delete all MySQL and PostgreSQL Databases, as shown below.
      
3. Remove Subdomains, Addon Domains, and Parked Domains
   1. Log in to cPanel.
   2. In the Domains section of cPanel:
      1. Click Subdomains to manage subdomains.
      2. Click Addon Domains to manage addon domains.
      3. Click Aliases to manage parked domains.
4. Delete All Website Files and Directories
   Remove all files under /home/username/public_html, where username is your cPanel account username:
   1. Log in to cPanel.
   2. Open File Manager:
      • Jupiter theme: On the Tools page, in the Files section, click File Manager.
      • Paper Lantern theme: In the Files section of the cPanel home page, click File Manager.
        
   3. In the File Manager Directory Selection dialog box, select Web Root, then click Go.
   4. Click Select All, then Delete.
   5. Confirm the deletion by clicking Delete File(s). This removes everything in the public_html directory.
5. Remove Any Configured Cron Jobs
   1. Log in to cPanel.
   2. Open Cron Jobs:
      • Jupiter theme: On the Tools page, in the Advanced section, click Cron Jobs.
      • Paper Lantern theme: In the Advanced section of the cPanel home page, click Cron Jobs.
        

6. Website Content Reset Complete
   Your account’s site content is now restored to its default state.

This way, you can restore Default Site Content for a Managed Account. If you require additional assistance, feel free to contact our support staff.