The purpose of this section is to describe how to view and save an agent log as a .zip file. This file will assist technical support personnel if a backup fails for an unclear reason.
Steps to view and save an agent log to a .zip file in Acronis:
- Log in to the Acronis portal.
- You can carry out this function in either of the two ways:
Method1-
- Select the “Devices” option.
- Click on the “All devices” sub-option.
- Choose the machine from which you want to collect logs.
- A new window pops up from the right side of the screen after selecting the machine.
- Click on “Activities”.
- Click on “Collect System Information”. A zip file will be downloaded, which can be saved.
Method2 –
- Click on the “Settings” option from the left-hand side of the screen.
- Click on the “Agents” sub-option.
- Select a machine and click on the “Details” option from the right side.
- Click on the “Collect System Information”. A zip file will be downloaded.
In this manner, you can view and save an agent log to a zip file in Acronis. If you require any additional help, you can reach out to our support team.