Are you encountering the “Unable to Fetch Emails” error in Roundcube Webmail? Don’t worry! This guide provides a systematic solution to help you resolve the issue and regain access to your emails flawlessly.
Let us follow the instructions step by step:
- Verify Email Account Settings:
Ensure the email settings in Roundcube are accurate.- Log in to your cPanel account.
- Navigate to the Email Accounts section.
- Locate the affected email account and click Configure Mail Client.
- Check that the incoming and outgoing server details (e.g., mail.yourdomain.com), port numbers (e.g., 993 for IMAP or 465 for SMTP), and security settings (SSL/TLS) are correct.
- Check Network Connectivity:
- Check your internet connection is stable.
- Test by accessing other websites to ensure connectivity.
- Inspect Server or Error Logs:
Review the error logs for details about the issue. - Update Roundcube:
- Adjust Firewall Settings:
Firewalls can block Roundcube’s email retrieval. Disable and re-enable the firewall as follows: - Check Email Account Quota:
Ensure the email account has adequate storage: - Disable Browser Extensions:
Extensions may interfere with Roundcube. Momentarily disable them: - Clear Browser Cache:
Cached data can cause issues. Clear the cache as follows:- Open your browser’s settings and select Clear Browsing Data.
- Choose a time range (e.g., “All time”) and clear the cache and cookies.
- Contact Your Hosting Provider:
If the problem persists, reach out to your hosting provider’s support team. Provide them with details about the issue and any error messages for deeper investigation.
By following these steps systematically, you should resolve the “Unable to Fetch Emails” error in Roundcube Webmail. If the issue remains, our technical support team can assist with advanced troubleshooting.