What happens if my domain expires? Can I still renew it?
The time it takes for your domain to start working depends on the domain you have chosen; however, it is registered within minutes. For exclusions to this or for other domain questions, please contact our sales or billing team.
You can either choose to continue using our DNS service and have us direct visitors to the server which hosts your website or change your domain nameservers entirely. When you change your domain nameservers, it can take up to 48 hours for those changes to take effect. (Usually just a couple of hours.)
How long does it take for my domain to start working?
Dependant on the domain, it is registered within minutes. For exclusions to this or domain questions please contact our sales or billing team. You can either choose to continue using our DNS service and have us direct visitors to the server that hosts your website, or change your domain’s nameservers entirely. Whenever you change your domain’s nameservers, it may take up to 48 hours for the changes to take effect (usually within a couple of hours).
Can I get a refund on a domain?
Unfortunately, once a domain is registered, it remains registered for the time selected. As such, the cost cannot be refunded. This does not affect your statutory rights.
How can I hide my information from the WHOIS record?
If you are registering a .uk domain and registering the domain for non-commercial use, you can elect to opt out of having your personal details listed within Whois.
For all other domains, you should consider adding our Domains Privacy Protection with your domain for a small, additional, annual fee. This service, which is fully compliant with ICANN rules, protects your identity by replacing your contact information with ours. If we receive any correspondence addressed to you, we will forward it to you free of charge.
