Regarded as one of the biggest advancements in website-building platforms since the launch of WordPress, Sitejet is becoming an increasingly popular solution for developers and agencies. While its wide range of features and ease of use make it ideal for creating professional sites, it also comes with a suite of other tools focused on the needs of developers and agencies, such as built-in project management and client collaboration tools. In this post, we concentrate on the latter and examine how Sitejet’s feedback features help improve client collaboration.
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Built-in customer portal
When it comes to client relationships, one of Sitejet’s key strengths is its built-in customer portal where developers and agencies can manage client data without having to leave the platform. Here you can input and update important client information, such as the company name and contact details, and access it quickly whenever needed.
The developers of Sitejet have also come up with a smart way to use this data when it comes to working on websites. By integrating portal data with the CMS, when you create a new website, the client information you have saved in the portal can be automatically inserted into relevant sections of the website. For instance, if you want to put the company’s NAP (Name, Address and Phone number) information in the footer of each page, you won’t have to do this manually. And, if you update the information in the portal, it can automatically update it on the website too, saving you even more time. What’s more, you don’t necessarily have to do this yourself as clients can update their own information from directly within the portal.
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Feedback tool
Developing a website can be an organic process that involves regular communication between the developer and the client. Sometimes clients may change their mind about things and at others, developers will want feedback about work that has taken place so far. To ensure the website ticks all the clients’ boxes, it is crucial that all that feedback is addressed and that communications are managed properly. Sitejet’s feedback tool is designed to do exactly this and does so in an innovative way.
Traditionally, most developers and agencies communicate their feedback via email. These emails can address multiple issues at once and, coming from clients, aren’t always clear about where on the website something needs to be changed. This can make it easy to miss something out or misunderstand what the client wants. Additionally, as the emails are not stored within the platform, there is often too much toing and froing between applications.
Sitejet’s feedback tool operates in a completely different way. Instead of emails, clients view the website on the portal and if there is something they want to make a comment about, they can simply click on it and leave a message. These comments trigger real-time notifications ensuring the developer sees them and, as they refer to specific elements of the website, there is less confusion about what the client is referring to.
What’s more, client messages are not limited to textual comments, they can also attach files, including images and documents, to illustrate what they require, for instance, sending an updated logo or content. Of course, all of this takes place within the platform, creating a centralised and organised location to store project assets, minimising the risk of these getting lost in email inboxes or buried in external folders.
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Automated to-do list creation
Sitejet’s handling of client feedback doesn’t stop with its clever messaging system. In addition, it automatically converts each piece of client feedback into a to-do task and places it in a ticketing system. Each ticket is automatically attached to the corresponding website element, so developers know exactly where on the website the task relates to. Indeed, clicking on the task will take the developer directly to the relevant part of the site.
Aside from clients, other team members or managers can also create tickets, and these can be assigned to specific team members to handle. As a result, the automated system ensures all tasks are stored in the same place, making it easier to manage projects and track progress, especially for those working with multiple clients.
Client editing
While some developers might shiver at the thought of letting clients edit their own website while it is still in development, it can, in some instances, reduce their workload. Sitejet has been very careful here to ensure that developers have full control over the level of editing access given to clients, ensuring that they can only make minor adjustments and cannot interfere with the core design.
These permissions are deliberately granular in nature. You can give clients access to particular sections of the site or even specific parts of a page, for instance, to let them update text or images. To ensure that their input does not cause unnecessary issues, clients only have access to a limited range of editing features that prevent them from modifying the design.
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Built-in analytics
Client collaboration can continue even after the site goes live, with Sitejet’s integrated analytics that both the developer and clients have access to. This offers a range of statistics covering website traffic, visitor behaviour and a range of other key metrics from which you can track the site’s performance.
For developers, the ability to provide this data to clients in an easy-to-understand format demonstrates the value of their work and, importantly, enables them to offer ongoing support and additional services.
Conclusion
Sitejet’s unique combination of easy-to-use, website building, project management and client collaboration tools make it the ideal solution for developers and agencies. Its built-in customer portal improves the way feedback is provided and creates automated to-do tasks that are easily managed within the advanced ticketing system. Additionally, it gives clients the ability to upload files, make minor edits to the website and benefit from detailed analytics. Together, these features enable developers and agencies to collaborate closely with their clients and ensure that finalised websites meet clients’ needs.
For more information about our Sitejet plans and their comprehensive range of features, visit our Website Builder page.
