Open a support ticket
If you are an existing customer and need technical help, the best route is your client area ticket. This gives the support team the right account context and helps us verify your service properly.
4.9-star hosting with 6,245 client reviews across Trustpilot and Google.
Contact Webhosting UK
Whether you need help choosing a service, want to speak to support, need to report abuse or want to raise feedback, our team is here to help. Choose the contact option that fits your enquiry and we will point you in the right direction.
- Phone, chat and email
- Real support
- Clear contact routes
How would you like to get in touch?
Different contact methods suit different types of enquiry. Use the option below that best matches what you need.
Call us
A good option if you want to speak to someone directly about sales, existing services or general questions. Call our team on +44 (0) 113 541 7880.
Live chat
Live chat is a quick way to ask questions and get help online. If you are an existing customer, have your security PIN ready before starting a support chat.
Request a call back
If you would prefer us to call you, use the call back option below and a member of our team will get in touch to help with your enquiry.
Send a sales or general enquiry
Use the contact form for sales questions, general enquiries, feedback or complaints. For technical support, use live chat, phone or your ticket instead.
Feedback and complaints
Use the contact form for complaints and feedback, or email [email protected] for issues you’d like formally reviewed.
Sales and general enquiries
Use the form below for sales questions, general enquiries, feedback or complaints. If you need technical support for an existing service, please use live chat, phone or your client area ticket so we can verify your account properly.
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Thanks for getting in touch. Your message is with our team and we will reply by email, usually within a few hours.
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We couldn’t send your message
Please try again, or call us if your enquiry is urgent.
How to raise a complaint
If you are unhappy with any part of our service, you can raise a complaint and we will review it properly.
The clearest way to do this is to email [email protected] or choose Complaints in the contact form.
What to include
To help us investigate your complaint more quickly, please include:
- Your name and company name where relevant
- The service or domain involved
- Clear summary of the issue
- Any relevant dates, ticket numbers or previous correspondence
- What outcome you are looking for
Abuse reports and security issues
If you need to report abuse, phishing, spam, malware, copyright issues or other misuse of services on our network, email our abuse team at [email protected] so the issue can be reviewed by the right team.
Email the abuse team
Email [email protected] to report spam, phishing, malware, copyright issues or other service misuse. When possible, include useful detail such as domain names, IP addresses, timestamps and supporting evidence.
- Your name and email address
- Domain name, IP address or service involved, plus the abuse type
- A summary of the issue, with supporting evidence or links where relevant
Security team
Direct contact for security issues: [email protected]
Use this address for security matters relating to websites, products, services or platforms hosted on our network. If you need to report a security issue, include enough detail for the team to investigate properly, or contact us securely using the public key available below.
Speak to someone who knows the platform
Our support team works directly with the platforms they support. You get help from people who understand the service, with clear ownership from first contact through to resolution.
WHUK Technical Support
Hosting specialists, available 24/7
Real people, clear ownership and help from a team that understands your service.
23 sec
average phone answer time
<17 min
typical ticket response
4.5/5
average support satisfaction
*Based on support stats for August 2026
A real team you can reach
Speak to a team that listens, explains the next step and helps you reach the right person.
Whether your enquiry is about buying the right service, getting help with an existing account or raising a complaint, the aim is to make the next step clear and practical.
Ticket, phone, live chat and contact form options
Dedicated routes for abuse, complaints and security issues
Office visits are not part of the normal contact process
Part of the Hyperslice® Group of hosting businesses
ISO 27001 certified by Lloyd's Register and Cyber Essentials Plus certified
Our office address
Our office is not open for general walk-in visits. In limited cases, a visit may be arranged in advance where appropriate, but this is by prior appointment only and not part of the normal support process.
Reliable hosting for businesses and growing organisations, built on enterprise infrastructure and backed by hosting experience since 2001 and real UK-based support.
Studio 3.03, Regency House, Westminster Place, Nether Poppleton, York, North Yorkshire, YO26 6RW
Trusted by businesses that need things to work
Read what customers say about our support, responsiveness and day-to-day reliability.
Gary Smith
Webhosting UK are a professional
Webhosting UK are a professional, well-organised and reliable company to trust with your domain management and hosting services.
Biomed Systems Limited
A Masterclass in Technical Stewardship
Having managed complex server infrastructures for many years, I have encountered the full spectrum of hosting support—from the perfunctory to the truly capable. My experience with Webhosting UK has been, in a word, refreshing. In a sector often characterised by opaque automation and cursory triaging, it is rare to find a support team that treats infrastructure management with the necessary technical rigour. Their team possesses a rare ability to understand that stability is the bedrock of any serious digital operation. They do not merely defer to script; they apply genuine engineering expertise to identify and resolve systemic issues. For those who view hosting not as a mere utility but as a vital partnership, Webhosting UK remains a singular recommendation. They provide the quiet reliability that is the cornerstone of any high-calibre technical service.
MDD
I am absolutely delighted with WHUK
I am absolutely delighted with WHUK. The support has been amazing from the outset and anyone who decides to transfer their web hosting to WHUK like me, someone who had very little knowledge of how to do it will find that the support is excellent.
SDI AS
Always there to aid and assist
Always there to aid and assist. Have been using their services for several years. Alway quick to respond and always comes through with a good solution/answer. Thank you for todays service, Tejaswini B.
Will B.
18 Years and Still the Best in the Business
Having recently undertaken a full server migration from a legacy CentOS 7 server to a new AlmaLinux 9.7 environment, I wanted to take the time to leave a review for the team at WebhostingUK. I have been a customer both professionally and personally since 2008, and that alone says everything about the quality of the team and service over there. I would not host anywhere else. The migration involved a number of moving parts including cPanel account transfers, DNS zone management, nameserver glue record updates, IMAP mail sync and post-migration hardening, and the team handled each stage professionally and with good technical knowledge throughout. In particular, Ujwal, Ross, Simon, Steve, Philip, Kaushal, Stew, Nathan, Gemma and Kemp all provided clear communication and practical assistance at various points in the process. The ticket was handled promptly and the team were responsive even when issues arose at awkward hours, which made a real difference during the cutover window. For a business like ours where the server underpins DNS, mail routing and a hybrid Microsoft 365 setup, reliability and support quality matter enormously. WebhostingUK delivered on both counts and I would not hesitate to recommend them to anyone looking for a managed hosting provider with a capable and genuinely approachable support team.
Ben Mackie
Excellent customer service from the Team
Excellent customer service from Webhosting UK. Every time I have needed help, their support team has been there, day or night. They are always friendly, knowledgeable and quick to assist, and I have never had any problems with their service. I would highly recommend them.
Contact Us Frequently Asked Questions
Which contact option should I use?
If you want to speak to someone directly, call us. If you want a quick online conversation, use live chat. If you want to send more detail in writing, use the contact form for sales questions, general enquiries, feedback or complaints. If you need technical support for an existing service, your client area ticket is usually the best starting point.
How do I contact technical support?
For technical support, please use live chat, phone or your client area ticket. We do not use the general contact form for technical support because we may need to verify your account before helping with an existing service.
How do I report abuse or phishing?
Email our abuse team at [email protected]. If possible, include useful supporting detail such as domain names, IP addresses, timestamps and any evidence that will help the team investigate.
How do I make a complaint?
Send complaints or formal feedback to [email protected], or choose Complaints in the contact form.
How do I contact the security team?
Send security-related reports to [email protected]. Use this route for security matters relating to websites, products, services or platforms hosted on our network.
Can I visit your office?
In general, no. Our office is not open for general visits. In limited cases, a visit may be arranged in advance where appropriate, but this is by prior appointment only and not part of the normal support process.
Do I need my security PIN for live chat?
If you are an existing customer and need account-related support, have your security PIN ready before starting a chat.
What should I include in my message?
Include as much useful detail as you can. If your enquiry relates to an existing service, include the relevant domain, service name or account details where appropriate so we can review it more quickly.
What if my message does not send?
If the form does not send and your enquiry is urgent, call us on +44 (0) 113 541 7880.
Can I contact you about sales as well as support?
Yes, but the route depends on what you need. Use the contact form for sales questions, general enquiries, feedback or complaints. For technical support, please use your client area ticket, live chat or phone.
What if I am not sure which contact route is right?
If you are unsure, call us or start a live chat and we will help direct you to the right team. If your issue is technical and relates to an existing service, your client area ticket is usually the best starting point.