customer satisfation

Internal Vs. External Customer Satisfaction – Getting An Equilibrium

Internal Vs. External Customer Satisfaction – Getting An Equilibrium

Customer satisfaction is an integral part of a successful business; however, while most businesses focus their efforts on external customers, there are also real benefits to be gained by improving the satisfaction of internal customers. Here we’ll look at why it’s important to establish an equilibrium that benefits both internal and external customers. What’s the …

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