This service level agreement applies to .UK domains
At WHUK we endeavour to provide the best possible service, to this end we provide a number of methods of communicating with us including telephone, ticketing, email and live chat.
- We will acknowledge receipt of all customer communications, requests or complaints within 3 working days of receipt.
- For technical support requests we will endeavour to correct the issue within 1 working day however some complex issue may take longer, where an issue may take longer than expected to we will keep you updated via our ticketing system.
- For billing issues we’ll endeavour to correct the issue within 2 working days, where an issue may take longer than expected to correct we will keep you update via our ticketing system.
- For complaints and escalations please see our complaints procedure located here https://www.webhosting.uk.com/contact-us