{"id":21197,"date":"2025-10-25T11:25:02","date_gmt":"2025-10-25T11:25:02","guid":{"rendered":"https:\/\/www.webhosting.uk.com\/kb\/?p=21197"},"modified":"2026-03-24T10:45:55","modified_gmt":"2026-03-24T10:45:55","slug":"how-to-fix-550-relay-not-permitted-error-in-emails","status":"publish","type":"post","link":"https:\/\/www.webhosting.uk.com\/kb\/how-to-fix-550-relay-not-permitted-error-in-emails\/","title":{"rendered":"How to Fix \u201c550 Relay Not Permitted\u201d Error in Emails"},"content":{"rendered":"<p>The \u201c550 Relay Not Permitted\u201d error appears when your outgoing mail server cannot verify that you are authorised to send emails. This issue is mainly related to authentication or SMTP configuration settings.<\/p>\n<div class=\"more-tab-content\">\n<h2><strong>Table of Contents<\/strong><\/h2>\n<ol>\n<li><strong><a href=\"#error\">What is the \u201c550 Relay Not Permitted\u201d Error?<\/a><\/strong><\/li>\n<li><strong><a href=\"#causes \">What Causes This Error?<\/a><\/strong><\/li>\n<li><strong><a href=\"#permitted\">Fixes for the 550 Relay Not Permitted Error<\/a><\/strong><a name=\"error\"><\/a><\/li>\n<li><strong><a href=\"#conclusion\">Conclusion<\/a><\/strong><\/li>\n<\/ol>\n<\/div>\n<h3><strong>What is the \u201c550 Relay Not Permitted\u201d Error?<\/strong><\/h3>\n<p>This error occurs when your mail server rejects outgoing emails because it believes you are trying to send messages through it without proper authentication or authorisation.<br \/>\nIn short: Server says &gt; You are not <a name=\"causes\"><\/a><strong>allowed to send mail through me!<\/strong><br \/>\n<strong>Error variants may look like:<\/strong><\/p>\n<pre><strong>550 Relay not permitted\r\n550 5.7.1 Unable to relay\r\n550 Authentication Required<\/strong><\/pre>\n<h3><strong>What Causes This Error?<\/strong><\/h3>\n<p>You may encounter this error if:<\/p>\n<ul>\n<li>SMTP authentication is disabled.<\/li>\n<li>Incorrect login credentials are used.<\/li>\n<li>The wrong server hostname or port is configured.<\/li>\n<li>The sending IP isn\u2019t <a name=\"permitted\"><\/a><strong>allowed by the server.<\/strong><\/li>\n<li><strong>SPF or DNS records are misconfigured.<\/strong><\/li>\n<\/ul>\n<h3><strong>Fixes for the 550 Relay Not Permitted Error<\/strong><\/h3>\n<ol>\n<li>Enable SMTP Authentication<br \/>\nTurn on Outgoing Server Authentication and verify:<\/p>\n<ul>\n<li>Username: full email address<\/li>\n<li>Password: correct email password<\/li>\n<li>Encryption: SSL\/TLS or STARTTLS<\/li>\n<li>Ports: 465 (SSL) or 587 (TLS)<\/li>\n<\/ul>\n<\/li>\n<li>Verify Outgoing Mail Server Address<br \/>\nUse the correct SMTP credentials provided by your host:<\/p>\n<ul>\n<li>Ensure that you are using the correct SMTP credentials provided by your hosting provider.<\/li>\n<li>The SMTP host is usually set as <em>yourdomain.com<\/em>.<\/li>\n<li>For secure sending, use port 587 with TLS or 465 with SSL, and make sure SSL\/TLS encryption is enabled.<\/li>\n<li>Also, avoid using ISP SMTP servers like smtp.gmail.com unless they are properly configured because this can trigger relay issues.<\/li>\n<\/ul>\n<\/li>\n<li>Check Sender Email \u201cFrom\u201d Address\n<ol>\n<li>It should be a valid and existing email address.<\/li>\n<li>It must belong to the authenticated mailbox.<\/li>\n<li>It should not contain any spelling mistakes.<br \/>\nExample:<br \/>\nWrong: noreply@domain.co<br \/>\nCorrect:<br \/>\nnoreply@domain.com<\/li>\n<\/ol>\n<\/li>\n<li>Verify DNS &amp; MX Records\n<ol>\n<li>Run online DNS lookup or CLI:\n<pre>nslookup -type=mx yourdomain.com<\/pre>\n<p>Ensure MX records match your hosting server.<\/li>\n<\/ol>\n<\/li>\n<li>Check SPF &amp; DKIM Records\n<ul>\n<li>\u00a0Make sure DNS includes an SPF TXT record like:\n<pre>v=spf1 a mx include:mailserver.com ~all<\/pre>\n<p>If SPF doesn&#8217;t authorise the sending IP &gt; the Mail server blocks it.<\/li>\n<\/ul>\n<\/li>\n<li>Check if the Sending IP Is Blocklisted\n<ul>\n<li>Use tools like:<br \/>\nMXToolbox Blacklist Check<br \/>\nSpamhaus<\/li>\n<li>If listed &gt; request delisting.<\/li>\n<\/ul>\n<\/li>\n<li>Correct Ports \/ Encryption\n<ol>\n<li>Try switching:<br \/>\nPort 25 &gt; 587 or 465<\/li>\n<li>Encryption None &gt; SSL\/TLS<br \/>\nSome ISPs block port 25 by default.<\/li>\n<\/ol>\n<\/li>\n<li>Whitelist or Allow Relay (Server-Side)<br \/>\nFor VPS\/Dedicated server environments:<\/p>\n<ul>\n<li>Authorise sending IPs in Postfix\/Exim<\/li>\n<li>Ensure POP before SMTP or SMTP Auth is enabled<br \/>\nExample for <a name=\"conclusion\"><\/a><strong>Postfix:<\/strong><\/p>\n<pre><strong>smtpd_recipient_restrictions =\r\npermit_sasl_authenticated,\r\npermit_mynetworks,\r\nreject_unauth_destination<\/strong><\/pre>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>According to the article above, the \u201c550 Relay Not Permitted\u201d error typically occurs when SMTP settings are incorrect or when authentication is not enabled. Verifying and updating your outgoing mail configuration usually resolves the issue. If the problem persists, contact our support team to help identify and resolve the issue promptly.<\/p>\n<div style=\"background: #E6F0FF; padding: 15px; border-left: 4px solid #0047BA; margin: 20px 0;\"><strong>Facing frequent email delivery issues?<\/strong><br \/>\nAvoid SMTP errors with a <a href=\"https:\/\/www.webhosting.uk.com\/email-hosting\">secure and reliable email hosting solution<\/a> designed for consistent delivery.<\/div>\n<p style=\"text-align: center;\"><em>Looking to improve your server\u2019s security? Check out our guide on<\/em><strong><em><a href=\"https:\/\/www.webhosting.uk.com\/kb\/how-to-configure-ssh-key-authentication-on-a-remote-server\/\"> How to configure SSH Key authentication on a remote server<\/a><\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The \u201c550 Relay Not Permitted\u201d error appears when your outgoing mail server cannot verify that you are authorised to send emails. This issue is mainly related to authentication or SMTP&hellip;<\/p>\n<p><a href=\"https:\/\/www.webhosting.uk.com\/kb\/how-to-fix-550-relay-not-permitted-error-in-emails\/\" class=\"more-link\">Read More<\/a><\/p>\n<div class='heateorSssClear'><\/div><div  class='heateor_sss_sharing_container heateor_sss_horizontal_sharing' data-heateor-sss-href='https:\/\/www.webhosting.uk.com\/kb\/how-to-fix-550-relay-not-permitted-error-in-emails\/'><div class='heateor_sss_sharing_title' style=\"font-weight:bold\" >Spread the love<\/div><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Facebook\" class=\"heateor_sss_facebook\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-fix-550-relay-not-permitted-error-in-emails%2F\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#0765FE;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"X\" class=\"heateor_sss_button_x\" href=\"https:\/\/twitter.com\/intent\/tweet?text=550%20Relay%20Not%20Permitted%20Error%3A%20Causes%20%26%20Quick%20Fixes&url=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-fix-550-relay-not-permitted-error-in-emails%2F\" title=\"X\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_x\" style=\"background-color:#2a2a2a;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg width=\"100%\" height=\"100%\" style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M21.751 7h3.067l-6.7 7.658L26 25.078h-6.172l-4.833-6.32-5.531 6.32h-3.07l7.167-8.19L6 7h6.328l4.37 5.777L21.75 7Zm-1.076 16.242h1.7L11.404 8.74H9.58l11.094 14.503Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-fix-550-relay-not-permitted-error-in-emails%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div><div class='heateorSssClear'><\/div>","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1409],"tags":[1403],"class_list":["post-21197","post","type-post","status-publish","format-standard","hentry","category-server","tag-emails"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>550 Relay Not Permitted Error (Fix SMTP Issue Quickly)<\/title>\n<meta name=\"description\" content=\"Fix 550 relay not permitted error in email. 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