{"id":15757,"date":"2023-12-19T08:43:03","date_gmt":"2023-12-19T08:43:03","guid":{"rendered":"https:\/\/www.webhosting.uk.com\/kb\/?p=15757"},"modified":"2026-03-03T11:38:51","modified_gmt":"2026-03-03T11:38:51","slug":"how-to-utilise-mail-troubleshooter-in-whm","status":"publish","type":"post","link":"https:\/\/www.webhosting.uk.com\/kb\/how-to-utilise-mail-troubleshooter-in-whm\/","title":{"rendered":"How to utilise mail troubleshooter in WHM"},"content":{"rendered":"<p class=\"MsoNormal\">This tutorial provides a systematic explanation of investigating email delivery issues on a WHM server. The \u201cMail Troubleshooter\u201d functionality in WHM assists in recording the journey of an email from your server to the recipient\u2019s address, facilitating the resolution of email-related problems.<\/p>\n<p>Let us follow the steps:<\/p>\n<ol>\n<li>Log in to WHM.<\/li>\n<li>Select the Email section and click on the Mail Troubleshooter sub-option.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" style=\"border: 1px solid #ccc; border-radius: 6px; padding: 4px;\" src=\"https:\/\/www.webhosting.uk.com\/kb\/wp-content\/uploads\/2023\/12\/Snag_10998dae.png\" alt=\"Mail Troubleshooter\" width=\"213\" height=\"437\" \/><\/li>\n<li>You will head towards the Mail Troubleshooter page.<br \/>\n<img decoding=\"async\" class=\"alignnone\" style=\"border: 1px solid #ccc; border-radius: 6px; padding: 4px;\" src=\"https:\/\/www.webhosting.uk.com\/kb\/wp-content\/uploads\/2023\/12\/Snag_109a153d.png\" alt=\"email to trace\" height=\"194\" \/><\/li>\n<li>Add the email need to be traced.<\/li>\n<li>Finally, click on the \u201cSubmit\u201d button.<\/li>\n<li>You will get the result as shown below.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" style=\"border: 1px solid #ccc; border-radius: 6px; padding: 4px;\" src=\"https:\/\/www.webhosting.uk.com\/kb\/wp-content\/uploads\/2023\/12\/Snag_109af646.png\" alt=\"result\" width=\"269\" height=\"294\" \/><\/li>\n<\/ol>\n<p class=\"MsoNormal\">You can investigate email delivery issues on a WHM server by using this way. If you face any challenges during this process, feel free to contact the support team, as they are available round the clock to help you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This tutorial provides a systematic explanation of investigating email delivery issues on a WHM server. The \u201cMail Troubleshooter\u201d functionality in WHM assists in recording the journey of an email from&hellip;<\/p>\n<p><a href=\"https:\/\/www.webhosting.uk.com\/kb\/how-to-utilise-mail-troubleshooter-in-whm\/\" class=\"more-link\">Read More<\/a><\/p>\n<div class='heateorSssClear'><\/div><div  class='heateor_sss_sharing_container heateor_sss_horizontal_sharing' data-heateor-sss-href='https:\/\/www.webhosting.uk.com\/kb\/how-to-utilise-mail-troubleshooter-in-whm\/'><div class='heateor_sss_sharing_title' style=\"font-weight:bold\" >Spread the love<\/div><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Facebook\" class=\"heateor_sss_facebook\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-utilise-mail-troubleshooter-in-whm%2F\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#0765FE;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"X\" class=\"heateor_sss_button_x\" href=\"https:\/\/twitter.com\/intent\/tweet?text=How%20to%20utilise%20mail%20troubleshooter%20in%20WHM&url=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-utilise-mail-troubleshooter-in-whm%2F\" title=\"X\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_x\" style=\"background-color:#2a2a2a;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg width=\"100%\" height=\"100%\" style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M21.751 7h3.067l-6.7 7.658L26 25.078h-6.172l-4.833-6.32-5.531 6.32h-3.07l7.167-8.19L6 7h6.328l4.37 5.777L21.75 7Zm-1.076 16.242h1.7L11.404 8.74H9.58l11.094 14.503Z\"><\/path><\/svg><\/span><\/a><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.webhosting.uk.com%2Fkb%2Fhow-to-utilise-mail-troubleshooter-in-whm%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:40px;height:40px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div><div class='heateorSssClear'><\/div>","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[880],"tags":[1403,212],"class_list":["post-15757","post","type-post","status-publish","format-standard","hentry","category-cpanel","tag-emails","tag-whm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Use the Mail Troubleshooter in WHM<\/title>\n<meta name=\"description\" content=\"This article explains how to utilise Mail Troubleshooter in WHM. 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