In this article, you will discover how to update Billing & Contact Information from the WHUK client area. Firstly, log in to your billing dashboard. Kindly click here to login. 2. As you can see in the below screenshot, once you are logged into the client’s dashboard, click on the Update Details tab and proceed. […]
Category: Accounts and Billing
How to Add an Additional Contact?
If you have colleague(s) who needs to contact us for support or billing purposes then you can add them as follows: The following steps will assist you on how to do this 1. Log onto the client area. 2. Select Account Details > My Contacts > Add New Contact 3. Enter Contact Details 4. Select Required Permissions […]
How to submit a cancellation request?
1. Log into your account by going to Client Login. 2. Once you have logged in you will be on the Dashboard, otherwise known as the client area. 3. Go into Services and selected either the Hosting or Domain option, depending on what you are wanting to cancel. 4. You then need to select ‘View Details’ that is located on the same line […]
My Domain is Held on Someone Else’s Account
If your domain was being looked after by someone else or they were holding it in their account, and you no longer have contact with that person, you may feel like you’ve lost control. There are a few ways you can get it back, as shown below. Contact them and request it to be transferred […]
I have forgotten my client area login details
To login to the client area you must enter your registered email address and password, if you have forgotten either of these please follow the instructions below: I have forgotten my Email address If you have forgotten or changed your email address please contact our customer services team Our team will take you through a number […]
How to Manage Cards and make Payments FAQ
How do I add a Credit or Debit card? How do I set a default card? I have saved a card, how do I now make a payment? How do I enable automatic billing? I have enabled automatic billing but my invoices have not been charged? How do I change a registered card address? Are […]