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  • Backup transfer failed with a lot of "Upload attempt failed" errors

    Hello, three days ago I have backup transfer error.
    This is the cpbackup_transporter.log log file:


    Code:
     info [cpbackup_transporter] Initializing log file
     info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
     info [cpbackup_transporter] cpbackup_transporter - started
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Processing next task
     info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
     info [cpbackup_transporter] Base path for destination is /
     info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
     warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
     info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
     warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
     info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
     warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
    info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     info [cpbackup_transporter] Initializing log file
     info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
     info [cpbackup_transporter] cpbackup_transporter - started
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Processing next task
     info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
     info [cpbackup_transporter] Base path for destination is /
     info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
    [2016-09-04 02:13:22 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
       
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
        Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
        Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
        Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
        cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
        cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
        cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
     info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
     warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
       
    
      cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
        eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Processing next task
     info [cpbackup_transporter] Starting a "prune" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
     info [cpbackup_transporter] Base path for destination is /
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Processing next task
     info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
     info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.

  • #2
    It looks like the upload attempt to the remote destination is timing out. You may use the below option in "WHM >> Backup Configuration" to allow more time for uploads:

    Maximum destination timeout in seconds

    In addition, you can adjust the "Timeout" value for the exact remote destination by editing the destination in "WHM >> Backup Configuration". Documentation on these settings is available at:
    https://documentation.cpanel.net/dis...+Configuration

    Comment


    • #3
      Thanks, this is working. The problem have solved

      Comment


      • #4
        Happy to see that the problem solved

        Comment

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