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  • FTP error

    Hello,

    I am really in a big problem, when I am try to create a new FTP account I am getting following error.


    Error: Unable to update FTP account: Unable to create web user: Update FTP user failed: ftpmng --add-user failed: Empty error message from utility.


    Now when I try to reset my old FTP password in plesk control panel 9.5 and the same issue, it is not allowing me to changes anything.

    Regards,
    Toby

  • #2
    Hello Toby,

    The reason of this error is that domain .security file is corrupted.

    Backup the .security file located under %plesk_vhosts%\domain.tld\ path and run the following command from command prompt on the server.

    websrvmng.exe --reconfigure-vhost --vhost-name=domain.tld

    Note: replace domain.tld with the affected domain.

    Hope this will solve your issue.

    Regards,
    Antonie J.

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    • #3
      Spot on.......Thanks Antonie for providing the detailed steps to troubleshoot the issue.
      "I am matter, and you are matter, but it doesn't matter."

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