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  • FTP Down again

    Is the FTP service down again. trying to ftp to ftp.creative-eye.me.uk

    Thanks

  • #2
    please try now.

    I have added your IP address in allowed list of IPs for remote access on FTP service.
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    • #3
      I cannot ftp to any of my sites at the moment, they were fine the last time I tried.

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      • #4
        please open a ticket from http://support.webhosting.uk.com and provide your local IP address so that we can authorize your IP address for remote FTP access.

        You can find your IP address by visiting whatismyip.com
        Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
        AIM : webredback || msn : andrew @ webhosting.uk.com
        Toll Free : 0808 262 0855

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        • #5
          Support keep telling me they have added my IP address, but I still have no access to remote ftp, could it be because I use a router to connect?

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          • #6
            Please pm me your static IP address which you are going to use to connect to remote ftp and I'll personally keep a follow up with the support team and get your issue resolve asap.

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            • #7
              Thanks James, everything working again.

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              • #8
                Where do I find my static IP address ??

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                • #9
                  Originally posted by lagermeister View Post
                  Where do I find my static IP address ??
                  If you are on windows You can get your local machine IP address using following procedure :
                  Start >> Run >> cmd
                  >>ipconfig

                  and If you are having linux then you can find the IP using following procedure :
                  Login to SSH : use command
                  # ifconfig

                  as admin suggested you can also find your IP address by visiting whatismyip.com
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                  • #10
                    I don't have FTP access to any of my sites

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                    • #11
                      FTP port is open on the server so you should have no problem at all. Please open a ticket from our helpdesk if you are still having this problem.
                      Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
                      AIM : webredback || msn : andrew @ webhosting.uk.com
                      Toll Free : 0808 262 0855

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                      • #12
                        I've got no FTP access and I can't even see my own site!

                        It's been going up and down in the last couple of days....are you guys not feeding the server hamsters again!?
                        Some things in life are priceless....
                        ....for every thing else there's Tequila!

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                        • #13
                          Originally posted by BillyBobBongo View Post
                          I've got no FTP access and I can't even see my own site!

                          It's been going up and down in the last couple of days....are you guys not feeding the server hamsters again!?
                          let me know the server on which your web hosting account is hosted. IP address would be sufficient for me to trace your problem.
                          Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
                          AIM : webredback || msn : andrew @ webhosting.uk.com
                          Toll Free : 0808 262 0855

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