FTP Down again

[creativeeye]

Is the FTP service down again. trying to ftp to ftp.creative-eye.me.uk

Thanks

[Administrator]

please try now.

I have added your IP address in allowed list of IPs for remote access on FTP service.

[new]

I cannot ftp to any of my sites at the moment, they were fine the last time I tried.

[Administrator]

please open a ticket from http://support.webhosting.uk.com and provide your local IP address so that we can authorize your IP address for remote FTP access.

You can find your IP address by visiting whatismyip.com

[new]

Support keep telling me they have added my IP address, but I still have no access to remote ftp, could it be because I use a router to connect?

[James]

Please pm me your static IP address which you are going to use to connect to remote ftp and I'll personally keep a follow up with the support team and get your issue resolve asap.

[new]

Thanks James, everything working again.

[lagermeister]

Where do I find my static IP address ??

[Harry]

Where do I find my static IP address ??

If you are on windows You can get your local machine IP address using following procedure :
Start >> Run >> cmd
>>ipconfig

and If you are having linux then you can find the IP using following procedure :
Login to SSH : use command
# ifconfig

as admin suggested you can also find your IP address by visiting whatismyip.com

[Pumazooma]

I don't have FTP access to any of my sites

[Administrator]

FTP port is open on the server so you should have no problem at all. Please open a ticket from our helpdesk if you are still having this problem.

[BillyBobBongo]

I've got no FTP access and I can't even see my own site!

It's been going up and down in the last couple of days....are you guys not feeding the server hamsters again!?

[Administrator]

I've got no FTP access and I can't even see my own site!

It's been going up and down in the last couple of days....are you guys not feeding the server hamsters again!?

let me know the server on which your web hosting account is hosted. IP address would be sufficient for me to trace your problem.