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  • cPanal Trial liscence? (Linux VPS)

    Hi,

    I have a Linux VPS, and logging into one of my added domains via cPanal i get this message across the top on a yellow background

    TRIAL LICENSE This copy of cPanel / WHM is a trial version and will expire at the end of the trial term. You will need to upgrade to a paid copy of cPanel / WHM to continue using the software after that term.
    I'm confused, as i pay for this with my VPS fee?

    How do i correct this error please?

    Thanks
    Russell
    My Crowdfunding Page https://www.crowdfunder.co.uk/gbsaveonfashion-1

  • #2
    Hello Russell,

    License file in your vps is updated, and cpanel have a active license now.
    The problem turned out to be the vps is not able to connect the cpanel licensing server to verify the license.

    We have manually update the license of cpanel on vps.

    Feel free to contact us if you need any further assistance.
    Best Regards,
    Phil_VPS
    VPS Support Department.

    Comment


    • #3
      Hi Phil,

      Thanks for that.

      One other thing (have sent a support ticket also),

      I have just tried to install Magento eCommerce but am getting an error at the configuration stage
      Database server does not support the InnoDB storage engine.
      Database connection error.
      I did get a support email earlier saying it (innodb) had been enabled, but could you have a quick check for me please?

      Also, in the database details is the hostname "localhost"?

      Thanks
      Russell
      My Crowdfunding Page https://www.crowdfunder.co.uk/gbsaveonfashion-1

      Comment


      • #4
        Hello Russell,

        We have checked and enabled the InnoDB storage engine on your vps and also replied to your support ticket.
        Please check and get back to us, if you need any further assistance.

        -----------
        Regards,
        Alec
        VPS Support Dept.

        Comment


        • #5
          Thanks Alec,

          Just tried again (and created a new MySql database), Still getting the same error.
          My Crowdfunding Page https://www.crowdfunder.co.uk/gbsaveonfashion-1

          Comment


          • #6
            Hello Russell,

            InnoDB storage engine is properly enabled for VPS.
            Please, check it and let us know if further assistance is required.
            Best Regards,
            Phil_VPS
            VPS Support Department.

            Comment


            • #7
              How can I check it? (newbie question)

              Also i will try uploading the Magento files again to see if that could be the problem.

              Thanks
              Russell
              My Crowdfunding Page https://www.crowdfunder.co.uk/gbsaveonfashion-1

              Comment


              • #8
                Hello Russell,

                This is the output of mysql engines on your vps :

                mysql> SHOW ENGINES;
                +------------+---------+----------------------------------------------------------------+
                | Engine | Support | Comment |
                +------------+---------+----------------------------------------------------------------+
                | InnoDB | YES | Supports transactions, row-level locking, and foreign keys |
                +------------+---------+----------------------------------------------------------------+

                You can also check the status of InnoDB storage engine from phpMyAdmin.

                phpMyAdmin >> Engines >> InnoDB
                You will see the "InnoDB" link in blue color which means its enabled and you will get "InnoDB is available on this MySQL server" once you click on it.

                -----------
                Regards,
                Alec
                VPS Support Dept.

                Comment


                • #9
                  Hello Russell,

                  In order to verify this, You are suggested to login to MySQL and execute the following query:-

                  [email protected] [~]# mysql

                  mysql> SHOW VARIABLES LIKE 'have_innodb';

                  if Innodb is enabled it will show the result as ..

                  +---------------+-------+
                  | Variable_name | Value |
                  +---------------+-------+
                  | have_innodb | YES |
                  +---------------+-------+

                  Regards,
                  Ken.

                  Comment

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