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Unauthorised access to the site management

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  • Unauthorised access to the site management

    Can you please advise of any activity in the last 14 days where the site/account has been accessed by a particular account holder (will share the name in pm. after you reply) which could have resulted in changes to passwords for email accounts - particularly [email protected]

    Thanks

  • #2
    Hello Isaac,

    Kindly check your mail box for the access logs of your account. We didn't find anything suspicious, see if you can point us to something.

    Please revert for any further help in this matter.

    Regards,
    Stan

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    • #3
      Thank you for calling me up and giving an ear to understand the issue. Much appreciated.

      Well, after investigating the file that you'd shared, we found that this IP/machine (217.158.74.194) was used on the [03/17/2014:17:26:48 -0000] to access the email account [email protected] , possibilities that the password is changed from this Ip.

      Hence, requesting you to kindly block this IP and restore the latest back-up before 03/17/2014:17:26:48 -0000.

      Thank you.

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      • #4
        It's done. The IP that you'd specified has now been blocked and the back-up restored as well.

        Please revert incase you need any further help in this regards.

        Thank you.

        Regards,
        Stan

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