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  • ns1se
    replied
    I thought I made clear...

    Thanks Fred, but I thought I made clear I don't have any site-level passwords since I didn't set up the hosting, I only maintain the website as admin. So I didn't think it would be any use me calling customer support, as I can't give any login or password. The same thing applies for live chat. I did try that, but you have to login to the client area, which I don't have access to.
    Until recently, I was able to access the cpanel front using the login and password that I was given several years ago when I took over as site admin. Is this any use?
    I'd appreciate any further help.

    Originally posted by Fred-Adkins View Post
    Hello,

    Please contact us on 0808-262-0855 or initiate a live chat from our website webhosting.uk.com so that our support admins can resolve the issue for you.

    Regards,
    Fred Adkins

    Leave a comment:


  • Fred-Adkins
    replied
    Hello,

    Please contact us on 0808-262-0855 or initiate a live chat from our website webhosting.uk.com so that our support admins can resolve the issue for you.

    Regards,
    Fred Adkins

    Leave a comment:


  • ns1se
    started a topic Can't login to cPanel

    Can't login to cPanel

    I am currently the sole admin for the website bath-choral-society.org.uk, hosted by you. However, I did not set up the website initially, so I don't have any higher level access.

    Until recently, I have been able to access cPanel by using the address

    bath-choral-society.org.uk:2082

    However, this no longer works, I get an error message saying

    ---This webpage is not available

    ERR_CONNECTION_TIMED_OUT---

    I get the same error message if I try and use a secure connection and port 2083.

    Is there a problem that needs fixing? I need the cPanel access to be able to maintain all the functions of our website. For instance, I can no longer access webmail and email forwarding.

    Thanks,
    Suz
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