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  • Unable to send mail

    Hi

    I am unable to send mail out via mail.martynbane.co.uk It has been this way for an hour or so. I haven't changed any of the previously working settings.

    I assume there is a glitch?

    Thanks.

    Martyn

  • #2
    Hi,

    I would suggest contacting Web Hosting UK Livesupport - they will resolve this for you

    Or you could wait till the morning when staff are on the forums.
    Webhosting.UK.com || cPanel VPS Hosting || Reseller Hosting

    Sales: 0808-262-0855
    Support: 0800-612-8725
    International: +44 191 303 8191

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    • #3
      Ongoing Mail Sending Problems

      Did you get this problem resolved? I am having this problem now almost daily, and in fact I have not been able to send mail for something like 36 hours. Will log a new ticket but not sure that will resolve anything; logged one a couple of weeks ago only to be told there were no problems....???

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      • #4
        Originally posted by Darryll View Post
        Did you get this problem resolved? I am having this problem now almost daily, and in fact I have not been able to send mail for something like 36 hours. Will log a new ticket but not sure that will resolve anything; logged one a couple of weeks ago only to be told there were no problems....???
        Hi Darryll,

        You will need to enable "My Server requires authentication" from "Tools >> Accounts >> Properties >> Servers" in your Outlook. Please check once you have enabled this setting.
        Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
        AIM : webredback || msn : andrew @ webhosting.uk.com
        Toll Free : 0808 262 0855

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        • #5
          Still not working

          Cheers for that.

          However that setting was already enabled. Thing is whenever I raise a ticket I just get some bog-standard response that my 'outgoing mail is working and has no problems' with a test log sent to me?

          Search on Google though suggests that error code 0x800ccc6a is a serious server error that requires fixing by my server supplier. Getting ridiculous now though as have been unable to send from this account (my main account) for the last two weeks on all but a couple of times.

          Any more suggestions?

          Cheers,
          Darryll

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          • #6
            Hi Darryll,

            Please let me know a Ticket # which I can refer for this problem. I don't see anything wrong with the server and the test mailbox created on your domain works without any problem.

            If you can come on livechat and have a discussion with one of our support staff members then it would be helpful to get this problem sorted asap. There's something on your end which won't allow you to connect and we need to figure out that.
            Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
            AIM : webredback || msn : andrew @ webhosting.uk.com
            Toll Free : 0808 262 0855

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            • #7
              Hi,

              Regarding the above message, ticket numbers were: NQW-82028-987 and
              JWY-29274-750. One of them talked about 'Telnet Port 25' but haven't a bloody clue what that means...!!!!

              Totally down now though regarding sending mail; problem was intermittent during first 2 weeks of last month, but now constant for last 2 weeks (having to send mail via hotmail or gmail).

              Any advice gratefully received since this is a real pain now! How do I join 'live chat' as you mention? And what times is live chat available?

              Cheers,
              Darryll

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              • #8
                Hi Darryll,

                I have replied to JWY-29274-750

                I have mentioned exact settings in my outlook and you should try the same. please check and let me know if that helps.

                If not then message me on MSN or let me know what would be the best time to call you.
                Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
                AIM : webredback || msn : andrew @ webhosting.uk.com
                Toll Free : 0808 262 0855

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                • #9
                  Ongoing

                  Hi,

                  Regarding your above message, I haven't received anything from you with outlook settings.

                  Thing is this doesn't seem to be anything at my side because it is so intermittent. As I said, been down for nearly 2 weeks, then worked for 2 days this week; down again now!

                  Also aware that some test mails I have sent to darryll.me.uk domain are not being received, or are getting through but days later.

                  Please look into this further because the problems are getting to stage now where I'm not getting the service I expected/need.

                  Cheers,
                  Darryll

                  Comment


                  • #10
                    I have replied to JWY-29274-750 once again.

                    Please create a new support account on our helpdesk from http://support.webhosting.uk.com and check closed tickets once you login.

                    You can contact our livechat support staff and ask them to get this sorted. I have sent copy of my reply in PM as well.
                    Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
                    AIM : webredback || msn : andrew @ webhosting.uk.com
                    Toll Free : 0808 262 0855

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                    • #11
                      Originally posted by miclcute89
                      I face the same problem! I had tried many ways, yet I couldn't fix my problem. Can someone who is expert tell me what to do!!
                      Thanks in advance
                      Hi,

                      Please contact our support team on livechat or open a ticket from http://support.webhosting.uk.com

                      Email problems have many different solutions, so there's no way one can predict what would be the problem in case of your domain.
                      Web Hosting UK - ASP MSSQL Hosting - cPanel Linux Hosting
                      AIM : webredback || msn : andrew @ webhosting.uk.com
                      Toll Free : 0808 262 0855

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