support times

[greenvill]

Just wondering why when you submit a ticket it takes 1-2 hours for a response, but if you use live chat you get an immediate response

Surely if someone is available to deal with a live chat they should be able to deal with a ticket?

[Sebastian]

Hello,

We apologize for the inconvenience.
I have checked your chat history and the issue has been resolved. Sometimes the delay occurs because of weekends.

[greenvill]

Ok, thanks for the explanation