Ok, I am getting rather frustrated now with the LiveChat for the VPS department.
During the day it seems ok and I can get my chat request answers in a reasonable time.
However, outside of UK office hours, when the Indian Office takes over there is only one person in the VPS dept.
I just spent 2 and half hours with a chat window open and god knows how many pages of "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."
Eventually I managed to persuade someone in the Technical Support department NOT to redirect me to the VPS department and to have a go helping me himself...
This is another huge pet peeve i have with webhosting uk Live Chat - the operators cant wait to palm you off!!!!!
While yes I understand the VPS dept is there for a reason to help with VPS issues, BUT when you have a general problem which has NOTHING to do with the server being a VPS server or dedicated server or hell even shared hosting from Web Hosting UK directly the moment they find I have a VPS its "I'll transfer you" no wait huh o great im back waiting for Russell to get to me.
Regards,
A rather irritated Dan.
During the day it seems ok and I can get my chat request answers in a reasonable time.
However, outside of UK office hours, when the Indian Office takes over there is only one person in the VPS dept.
I just spent 2 and half hours with a chat window open and god knows how many pages of "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."
Eventually I managed to persuade someone in the Technical Support department NOT to redirect me to the VPS department and to have a go helping me himself...
This is another huge pet peeve i have with webhosting uk Live Chat - the operators cant wait to palm you off!!!!!
While yes I understand the VPS dept is there for a reason to help with VPS issues, BUT when you have a general problem which has NOTHING to do with the server being a VPS server or dedicated server or hell even shared hosting from Web Hosting UK directly the moment they find I have a VPS its "I'll transfer you" no wait huh o great im back waiting for Russell to get to me.
Regards,
A rather irritated Dan.
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