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Yup...that about sums up the quality of service I'm getting over the web hosting uk 'Live Chat'. I think it's about time that you stop outsourcing your support staff to India and moved it back to a country where they can cope with English! Yes the names of the people we're talking to are English...but you're not fooling anyone! 
Like everyone else my site went down over the weekend. I got it back late on Saturday afternoon, but it was (and still is) drastically out of date. My latest emails are showing 15th May and the latest posts on the my forum are around the 20th May. I decide to contact the support staff through 'Live Chat' as I understand that there should be a more up to date backup available.
Hayden (clearly the support staff have been watching American TV lately) and Kathy (meh...try harder next time) both seemed unable to grasp the concept that as much as they say that the backup on my site was from the 3rd June that this cannot be the case as all my email from May 15th onwards is gone and that files on my site are not older than 20th May. I pointed this out to them and they simply said that I was wrong and that the backup was from 3rd June. I told them to check.....they said they'd check...and simply replied
"Restored we last 3rd June Backup" <- OMG I've got Yoda on the line now!
I'm positive that this is a scripted response that they are given (hopefully not with the terrible grammar) and told to give to each customer. It doesn't take a genius to be able to see that this cannot be if all the data is around 2-3 weeks older than quoted date.....but you need to actually look at the site rather than read off a script to see this! My site, in it's present state, is not functional. It's been 'broken' in one way shape or form since Friday and you can imagine that by now my patience has gone.
I've opened a ticket with the Support Staff now pointing out that my data is around 3 weeks old and that I'm not impressed with the standard of support service that is provided through 'Live Chat' ("Useless" was the word I used) and I'm hoping that they can resolve this in the next few hours.
For what it's worth the domain name is http://www.tequilatown.co.uk
Please can you poke your support staff in the ribs and get the going on this!? Normally I'd let this go, but I'd installed the newest version of phpBB and spent a lot of time fiddling with it to get it working...and I'd prefer not to have to do it all again!
Cheers
Like everyone else my site went down over the weekend. I got it back late on Saturday afternoon, but it was (and still is) drastically out of date. My latest emails are showing 15th May and the latest posts on the my forum are around the 20th May. I decide to contact the support staff through 'Live Chat' as I understand that there should be a more up to date backup available.
Hayden (clearly the support staff have been watching American TV lately) and Kathy (meh...try harder next time) both seemed unable to grasp the concept that as much as they say that the backup on my site was from the 3rd June that this cannot be the case as all my email from May 15th onwards is gone and that files on my site are not older than 20th May. I pointed this out to them and they simply said that I was wrong and that the backup was from 3rd June. I told them to check.....they said they'd check...and simply replied
"Restored we last 3rd June Backup" <- OMG I've got Yoda on the line now!
I'm positive that this is a scripted response that they are given (hopefully not with the terrible grammar) and told to give to each customer. It doesn't take a genius to be able to see that this cannot be if all the data is around 2-3 weeks older than quoted date.....but you need to actually look at the site rather than read off a script to see this! My site, in it's present state, is not functional. It's been 'broken' in one way shape or form since Friday and you can imagine that by now my patience has gone.
I've opened a ticket with the Support Staff now pointing out that my data is around 3 weeks old and that I'm not impressed with the standard of support service that is provided through 'Live Chat' ("Useless" was the word I used) and I'm hoping that they can resolve this in the next few hours.
For what it's worth the domain name is http://www.tequilatown.co.uk
Please can you poke your support staff in the ribs and get the going on this!? Normally I'd let this go, but I'd installed the newest version of phpBB and spent a lot of time fiddling with it to get it working...and I'd prefer not to have to do it all again!
Cheers
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