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  • Ryan
    replied
    I would prefer to have live chat and ticket system as separate. As far as emailing a chat transcript is concerned, it is better to keep this as an option rather than a compulsion, users can enter their email address at the end of the chat and receive a copy of the chat transcript if they wish to.

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  • Rachel
    replied
    Originally posted by solarsystems View Post
    Couple useful features
    1) Being able to open a ticket from chat as then it would make life easier as anything mentioned in the chat would be seen by the admin
    2) Make it so it has an option to always email you a chat transcript or link it so at the beging when it asks for name and email address you just press email at the top of the page and it sends it to you and not ask for your email address again.
    Yes, there are chat software's available in the market that are integrated with the ticket system. As far as I know these live chats software's haven't proved to be any good. They only slow down the process and make things difficult for the end user.

    Besides, its always a good idea to keep the Live chat and Ticket system separate.

    The auto send chat transcript setting is generally disabled as its a users choice to decide if he requires the chat transcript emailed. It's probably not a good idea to send an email to a user without their consent.

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  • Dan
    replied
    Originally posted by solarsystems View Post
    Couple useful features
    1) Being able to open a ticket from chat as then it would make life easier as anything mentioned in the chat would be seen by the admin
    2) Make it so it has an option to always email you a chat transcript or link it so at the beging when it asks for name and email address you just press email at the top of the page and it sends it to you and not ask for your email address again.
    Hi,

    Livechat remembers your email address in Firefox if you wish to have the chat transcript to your email address.

    You can always copy and paste the chat transcript into the ticket system, as the Livechat system and the support system are two separate pieces of software it would be fairly difficult to do as above.

    Hope this has helped

    Leave a comment:


  • solarsystems
    started a topic Live Chat

    Live Chat

    Couple useful features
    1) Being able to open a ticket from chat as then it would make life easier as anything mentioned in the chat would be seen by the admin
    2) Make it so it has an option to always email you a chat transcript or link it so at the beging when it asks for name and email address you just press email at the top of the page and it sends it to you and not ask for your email address again.
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