does not respect the customer!

[jeanpjm]

I am customer of webhosting.uk.com since 2010, however in December 2015 hired a VPs and now the same VPS they are offering the panel "Plesk Web Admin" for free and 25GB BACKUP for free.

In my VPs "VPS STARTER" I paid £2 monthly by the panel "Plesk Web Admin" and paid £3 monthly for 10GB backup.

I contacted the billing sector requesting the monthly discount on my invoice £2 relating to Plesk Panel and also asked to remove my backup 10GB which paid £3 and adding the free backup 25GB, however the billing sector not of importance to older clients!

I should get a monthly discount in my invoice of £5 referring to my plesk panel and my backup plan I paid monthly and is now free!

https://www.webhosting.uk.com/vps-hosting.php

Thanks
Jean Paulo

[davedj]

Although some one from their staff would be able to comment on this better. What you are asking for sounds very unfair! What if the price increased by £5 GBP on the package you are using and they asked you to pay more? Only because they have a deal now on their new plans and new servers, you asking them to offer a discount on an old node and old package doesn't sound good to me. No offense here but this is just my point of view