How long will it take for my server to be set up?
Your server will be provisioned by our service delivery team as soon as your order has been verified by our billing department. You will then receive a welcome email within the next 2 working days.
Will I have root access?
Yes, your VPS comes with full root access via SSH. We recommend you only access your VPS in this way if you have some prior of experience doing so. If you need help installing software or managing your server, our support team are always happy to help, 24 hours a day, 7 days a week.
What is the minimum contract period?
Unless otherwise arranged, all VPS are on a simple, monthly, rolling contract. You can cancel at any time by providing us with one month’s advanced notice. We offer discounts for customers who take out a 12 or 24 month contract for their VPS. Please contact our specialist sales team on 0800 862090 for more information.
What if I want to cancel my server?
We aim to offer the best service of any web host. If there is anything unsatisfactory about your experience, please let us know by contacting our customer service team on 0800 8620890 or by emailing [email protected].
If you decide to cancel and let us know of your intention within 30 days of us fulfilling your order, we will refund you in full. If you decide to cancel after the first 30 days, we will require one month’s advanced notice. This does not affect your statutory rights.
Can I install a different control panel or other applications?
Yes, you have full root access to your server, so you are free to customise and install the control panel and applications that best suit your needs. Please note, however, that we cannot provide support or assistance for third-party control panels that we do not offer directly. We recommend, therefore, that you choose cPanel or Plesk if you need a control panel on your server.
Can you help me with migration?
Yes, we offer a free migration service, as standard. Our specialist migration team will take care of migrating accounts to your new server at a time that is convenient for you. Please note, we only support migrations from servers with either CentOS 5 or higher, Debian 7 or higher, Fedora 21 or higher or CloudLinux 6 or higher. Simply call our support team to arrange your migration.
What hypervisor is my VPS hosted on?
Our Linux VPS packages are powered by Microsoft’s Hyper-V hypervisor.
Where are your VPS servers located?
WHUK is fully UK-based and all our servers are located in our Maidenhead, Reading, Nottingham, Wakefield and York data centres.
