What is the difference between a cloud, VPS and dedicated server?
A dedicated server is a single physical server with fixed resources, where all the resources on the server are exclusively for you. Whilst this has obvious benefits, in many use cases a dedicated server will exceed your resource requirements and you will find that you are paying for resources that you simply don't need. Additionally, if you do need to upgrade the resources on your dedicated servers, it can often require downtime while the hardware is changed.
Simplified, a VPS is a virtual server hosted on a powerful dedicated server, securely seperated using hardware virtualisation from other running virtual machines on the same physical server. Whereas it is common for the hardware on a physical server to sit idle 99% of the time, running multiple virtual machines atop a dedicated server allows us to realise the potential of those previously unused server resources. This approach means you get the security and flexibility of a dedicated server at a much reduced cost to you, whilst also allowing you to upgrade the server resources in little more than the time it takes to restart the virtual machine.
A cloud server uses the same virtualisation technology as VPS, but utilises a cluster of dedicated servers rather than just one. This means cloud servers can recover from hardware failure in seconds, simply by moving the virtual machines to a healthy server in the cluster and with no human intervention required.
The underlying architecture used by cloud servers contains no single point of failure, so cloud servers are usually the best choice for your mission critical applications.
How do I upgrade my cloud server in the future?
If you contact our sales or billing team, they will be able to advise you of the cost of upgrading whichever resources you need, e.g. RAM, CPU or storage space. Once any billing changes have taken effect, a restart will be needed for the upgrade to be applied. This can be performed at any time, day or night, to suit your needs.
Is a virtual server any less secure than a dedicated server?
This is a common misconception about virtualisation, our cloud servers are just as secure as a dedicated server.
Do you offer a money back guarantee?
We regret our 30 day money back guarantee is excluded from our cloud hosting platform.
What level of support do you offer?
24x7 support is included in the cost. You can access this via phone, live chat or ticket.
Will I have full root or administrator access to my server?
Is there a minimum contract term?
We do not believe long contract terms are needed. As such, our cloud services run on a rolling, monthly contract. For more details please read our Billing Policy.