What happens if my domain expires? Can I still renew it?

When a domain has expired, your website and e-mails will stop working. For up to 90 days after expiration, you can still renew your domain. Please note if you do not renew your domain within 30 days, an additional recovery charge plus our normal renewal fee may apply depending on the registry used for the domain.

How long does it take for my domain to start working?

Dependant on the domain, it is registered within minutes. For exclusions to this or domain questions please contact our sales or billing team. You can either choose to continue using our DNS service and have us direct visitors to the server that hosts your website, or change your domain’s nameservers entirely. Whenever you change your domain’s nameservers, it may take up to 48 hours for the changes to take effect (usually within a couple of hours).

Can I get a refund on a domain?

Unfortunately once a domain is registered it is registered for the time selected, as such it cannot be refunded. This does not affect your statutory rights.

How can I hide my information from the WHOIS record?

If you are registering a .uk domain and you are registering the domain for non commercial use you can elect to opt-out of having your personal details listed within the whois. For all other domains you should consider adding our Domains Privacy Protection with your domain for a small additional fee each year. This service, which is fully compliant with ICANN rules, replaces your contact information with ours. If we receive any correspondence addressed to you we will forward it to you, free of charge.