General FAQ’S for Windows Reseller Hosting

1. Does your reseller hosting require a static IP address for remote SQL Server access?
Ans : It is not necessary to use a static IP address for remote SQL Server access, you can connect to MS-SQL database using our shared server’s IP address from anywhere with any type of internet connection.

2. Will we be able to import data from Access DB’s where required?
Ans : Our Windows server support MS Access database, you can simply upload your .MDB file under your Web-root folder.

3. Is MS-SQL Database included in the reseller package?
Ans : Yes, you can host your MSSQL database with us, it’s included in your reseller Package.

4. How long will it take to set up our hosting?
Ans : Account setup will take only 60 to 90 minutes after verification of payment is done.

5. Do you offer a service to move our sites from their current hosting?
Ans : Moving your data would depend on the control panel you are using with your present hosting provider, the number of individual domain accounts to be moved & size of the total data.

6. Do you offer a Database backup service - if yes how frequent is the backup & how much does it cost?
Ans : We provide MSSQL 2005 express, which comes with its own management interface called SQL-Express Management Studio. This allows you to manage the administration of your databases. You would have to raise a helpdesk ticket to request a backup to be taken and/or restoring a backup for you. There are no charges involved in this.

7. What type of control panel comes with windows hosting?
Ans : Our Windows hosting plan comes with Plesk 8.2 (the newest stable version). The additional components which are included with Plesk are as follows.

Dr.Web 4.33.1.3290

MySQL 5.0.37

BIND DNS Server 9.4.1

Windows Firewall Service Pack 2

Microsoft FTP Server 6.0

MailEnable Standard 1.981

ASP 6.0.3790.3959
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
ASP.NET 3.0
Perl v5.8.8 built for MSWin32-x86-multi-thread

PHP 4.4.7
PHP 5.2.3
SSI 6.0.3790.3959

Spam Filter:
SpamAssassin 3.1.8

MySQL Web Admin:
PhpMyAdmin 2.10.1

Microsoft SQL Web Admin:
ASP.NET Enterprise Manager 0.1.3
MyLittleAdmin 2000 2.7.r124, 2005 3.1e

AWStats 6.6 (build 1.887)
Webalizer V2.01-10-RB02 (Windows NT 5.2 Service Pack 2) English

Horde IMP H3 (4.1.4)

Microsoft FrontPage 5.0.2.6738

Q. Are backups included for shared and reseller hosting?

Ans: WebHosting.UK.com backs up each system every week. The backups are available for complete system failure only. Customers requesting file restores will be charged extra to retrieve data. We will soon be offering FTP backup space allowing you to control your own data retention schedules.

Q.What happen if MS SQL database space exceeds the limit, an account will be suspended or hosted application using database will work with errors?

Ans : Well, the account won’t be suspended for exceeding the space limit. You might get some errors on the URL that might be using MSSQL databases.

The website is only suspended if you exceed your bandwidth limit but that is only after you ignore the notifications that are sent to you when you reach 80% of the bandwidth limit.

Q. Do you Support ASP.NET MSSQL MS ACCESS & ODBC on your windows hosting plans ?

Ans: Yes. We support generic ASP, ASP.NET 3.0 and 2.0, MSSQL 2000, MS SQL 2005, MS ACCESS, ODBC along with DSN which is used for data connection string. You can choose from 2 version of asp.net from your control panel and change the asp.net version of your website as per your requirement.

We use plesk control panel for windows hosting and microsoft sql server 2000 is integrated along with the plesk control panel. You can add database as well as username from the control panel and access your mssql database using enterprise manager from your local machine. MySQL is also support on our windows servers and you can configure MySQL database from control panel in same way. You get PhpMyAdmin for MySQL database management and you can add / remove tables and make database changes using PhpMyAdmin . You can also connect to your MySQL database from your local machine using a MySQL client like mysqlyog.

What will happen if I use the complete alloted webspace?

Ans: Your website will continue to work even if you reach the limit of your diskspace quota.

Cpanel will send automated email notifications once you reach disk quota limits. If you ignore those notifications your website will continue to work but incoming emails will get bounced and no new records will be added to your database.

Only solution to this is to upgrade to next higher plan for getting more disk space.

To upgrade your website hosting package please contact our Billing Department through HelpDesk or Live chat support.

Q. Do you provide shell access with the shared hosting plans?

Ans: We do NOT provide shell access with our shared hosting plans, if you need root SSH access or administrator RDP access you can consider our Virtual Private Servers or Semi-dedicated servers as they allow total control and flexibility.

Q. Which type of hosting requires default.htm or index.htm?

Ans :- If you opt for our Windows Hosting plan then you need to upload the main homepage as default.htm but if you opt for our Linux Hosting then you need to upload the main homepage as index.html.

If you don’t need ASP.NET and MSSQL then signup for our cPanel Hosting as the windows control panel does not have many features compared to (Linux) Cpanel control panel.

Q. Will I be able to access the server via FTP and via IP address prior to changing the nameservers ?

Ans :- Yes, you can access the server through FTP or an IP address prior to changing the nameservers. And you can preview your website with a temporary URL.

[ http://ipaddress/~your username ] before changing your nameservers.

You can also load your website, recode the pages for the new database and test it all before it goes live.

Q. How do I upload my site made with Dreamweaver ?

Ans :- Once you sign up you would be provided with the FTP login details. You can use these details to upload your website. Make sure that you upload your contents inside public_html directory.

Define Shared Hosting:

Shared hosting means purchasing only part rather then the whole server. It offers a cost effective solution for managing your website. With a shared hosting account you will receive space on a server and software tools for you to build and maintain your web site. View our shared hosting packages to determine which shared hosting solution fits your needs.

Linux Shared Hosting

Windows Shared Hosting