FAQs on UK Dedicated servers offered by Webhosting.uk.com

1. Where are your servers located ?
Ans: All our servers are located in world-class Blue Square Data Centre based in Maidenhead which is 20 Miles West of London, UK.

2. What Brand of servers/Chassis do you use for the Servers ?
Ans: We use only branded Chassis from Dell and we use latest state of the art Intel CPU’s for our servers.

3. Which ISPs do you use for network connectivity of your Datacenter / Servers ?
Ans: Our network transit connections are currently to Level 3, Tiscali, and Deutsche Telekom. We also peer with approximately 150 ISPs at the peering points LINX, XChangePoint, and LoNAP.

4. What is the Datacenter Connectivity and uplink for each dedicated server ?
Ans: We have a total of 40,000mbits of network connectivity for all our Servers. We have 4 x 10 Gbps links for our datacenter. Each Server in our datacenter is setup on 100 Mbps, fully-switched port on an edge switch. Each edge switch is then in turn plugged into two separate aggregation switches at 1gbit, with failover redundancy allowing either 1gbit link to fail.

5. What are the RAM specifications ?
Ans: Our Servers are equipped with DDR2 ECC SDRAM.

6. What types of Hard drives (HDD) do you use and what is the speed of your drives ?
Ans: We use SATA drives on our servers as advertised on our website, all of our SATA hard drives have a speed of 7500 rpm. We also provide SAS drives on some of our high configuration servers. SAS drives have a speed of 10,000 rpm. You can contact our Sales Department through our helpdesk to get more information on the available configurations.

7. How many websites can I host on a dedicated server ?
Ans: There is no such limit you can host unlimited number of websites on your dedicated server however it is sensible not to overload a server with more websites than it can cope with. This is dependent on the specification of your server and the type of websites that you want to host on it. WebHosting UK entry level server will comfortably host around 500 average websites.

8. What Operating systems do you Support ?
Ans: We Support Debian 4.1, CentOS 5.2, Fedora Core 8, Fedora Core 9 and RHEL 5.x Linux Flavors on our Dedicated Linux Servers while for Windows Servers we offer Windows 2003 Standard, Windows 2003 Enterprise, Windows 2008 Datacenter and Windows 2008 Web edition only.

9. What is your uptime Guarantee for Dedicated Servers ?
Ans: We offer 100% network and power uptime guarantee on all our dedicated servers.

10. What control panels do you support on your dedicated servers ?
Ans: We offer cPanel/WHM & Plesk Control panel options on our dedicated Linux servers for additional pricing whilst on Windows we offer Plesk control panel options. You can install any other control panel as per your requirements but we won’t support those control panels. As a part of our managed service we will provide support for OS related problems only if the control panel is not purchased through Webhosting.UK.com .

11. Do you include a backup service with the dedicated web hosting server plans ?
Ans: We offer 20 GB remote backup space free of cost with all our dedicated servers. Once you sign up for the dedicated server, you will need to contact our support dept. on setup of your server to allow our system admins to login and setup the backup scripts.

12. Do you provide RAID 0 or RAID 1 with your servers ?
Ans: We do offer RAID 0 or RAID 1 hardware configuration with our servers. Both these RAID configurations need 2 Identical hard drives. RAID 0 doesn’t help in case of Hard Disk Drive failure, RAID 1 mirrors data on 2 identical drives which allows you to swap drives incase of failure of one server hard drive. In the event of a Hard Disk Drive failure on RAID 0, data will be lost. More information on RAID can be obtained from http://en.wikipedia.org/wiki/RAID

13. Do you offer Load Balanced Servers ?
Ans: Yes. We do offer Load Balanced servers on Linux as well as on Windows platforms. We can setup a load balanced cluster using Cisco Load Balancing routers or by using windows load balancing feature which is inbuilt within the windows OS.

14. Do you offer MS Exchange Server ?
Ans: Yes. We do offer fully managed MS Exchange Server. We provide both MS Exchange 2003 and MS Exchange 2007 servers.

15. Do you offer Mirrored Servers ?
Ans: Yes. We do offer fully managed mirrored servers. We setup mirroring architecture on both the servers at no additional cost which effectively means you will only need to pay the applicable fees for the two servers. For Mirrored Servers you will have to consider two Dedicated Servers of similar configuration.

16. Do you offer unmetered dedicated servers ?
Ans: Yes. We provide unmetered bandwidth connection options with our Linux/Windows dedicated servers. dedicated servers. We offer 10 Mbps, 100 Mbps and 1000 Mbps Unmetered bandwidth connection with the dedicated server.

17. Where are your Support staff based ?
Ans: Our support staff are based in three locations. Some staff members are based in the Datacenter and the rest of the staff members are based in our offices in London and Durham.

18. Is there any money back guarantee on Dedicated Servers ?
Ans: We offer 30 day money back guarantee only in case of hardware failure or if the hardware is not as per the advertised specifications. We don’t offer any refunds for software related problems as you should communicate with our support team or the accounts person in charge of your account to get those sorted.

What is a dedicated server ?

A Dedicated Server is where one customer rents or leases one or more dedicated servers for their own use. A Dedicated Server is dedicated only to a single user and it is setup according to the users preference. With dedicated server web hosting you don’t need to share your server RAM, hard disk space, bandwidth or a connection to the router. With Dedicated server you get your own hosting server for your website instead of having to share a server with others, which could accommodate several websites. In a dedicated server hosting environment, the client decides which Internet services – mail, Web, FTP, etc. fits their needs the best. A client can put hundreds or thousands of websites on a single dedicated server. The user has complete control of every single process the dedicated server will perform from choosing an operating system to accepting or installing 3rd party software for security, e-mail or whatever the user would need a 3rd party for.

The benefit of using dedicated server hosting is that your website performance will not be affected by high traffic websites that would have been sharing your servers bandwidth. Dedicated hosting is extremely flexible, and often fits the needs of the more sophisticated users. Dedicated servers can be used to manage emails and domains and a dedicated server can be used by a company so that employees can share and access files from wherever they can get internet access. Usually a dedicated server is used by the companies or individuals who run very high traffic sites and need a large amount of bandwidth and consistent performance.

What are the benefit of Dedicated Server Hosting?

1. You do not have to purchase or maintain your own equipment.
2. Better website performance b’coz you are not sharing the server resources such as processor power, memory and hard disk space with other web sites on the same server.
3. No chance of your website being affected by another website on the same box, as in shared web hosting environment.
4. As nobody else has access to the dedicated server you can be sure of having a much greater degree of security.
5. If you need to install customize or third party software/applications or configure the server to your own particular needs then often a dedicated server is the solution.
6. Dedicated Server has its own unique IP address.
7. You can upgrade the server resources like Memory, Disk Space, Bandwidth or Processors as the need arises.

Can I run a game server on VPS or Dedicated Server ?

For hosting game servers we recommend using a Dedicated Server, VPS hosting is not recommended for a game server since the processor power and memory allocations for a VPS are less compared to a single Physical dedicated server. If you wish to test the game server application on a VPS then you can consider our VPS Enterprise for a month but we do not provide support for game server web hosting on a VPS.

You can operate the dedicated server as a game server. We will provide you the dedicated server, and will install the operating system, if you would like to install game server software on it then you can of course do so. You have full access to the game server to install what you like. We do provide assistance with game server installations at no additional cost for Dedicated Server clients.

osCommerce Website Hosting

osCommerce is the most popular open source, front-to-back, on-line shopping cart application that is available for free under the GNU General Public License. It features a rich set of out-of-the-box online shopping cart functionality that allows store owners to setup, run, and maintain online stores with minimum effort and with no costs, fees, or limitations involved.

Do you offer osCommerce Hosting ?

Yes. WebHosting UK offers you everything that you will need for creating and maintaining your online web store. WebHosting UK offers the best web hosting environment for osCommerce websites with exhaustive features, fast and secure servers, multiple add-ons and high quality customer service! osCommerce comes standard with every webhosting.uk.com hosting package and it can be installed with just one click from cPanel or Plesk Control Panel with no hassle and no coding experience necessary. osCommerce can be installed upon client request for all our cPanel hosting and windows hosting customers.

From the minute you sign up online, you are in complete control. Design your site’s skin, re-direct traffic to your site, manage payments and fulfill all orders from a user-friendly owner console. With osCommerce, everything is screen-driven. Simply follow the directions, navigate and click to select from a full palette of options and within a couple of hours, you’re not just on-line – you’re in business!

WebHosting UK osCommerce Hosting Features:

• Instant osCommerce Account Setup
• Free osCommerce Installation
• Great osCommerce tutorial
• Easy osCommerce Account Upgrade
• osCommerce Optimized Servers
• Fantastico auto-installer – Install osCommerce in just a few clicks
• Stable, Secure and Reliable osCommerce hosting service
• Secure transactions with SSL support.
• 99.95% Uptime Guarantee
• 30 Day Money Back Guarantee.
• Expert technical assistance

Dedicated SSL and IP Address:

SSL certificate is a must for osCommerce site as it ensures that the confidential information like credit card numbers and bank account information entered by your customers remains secure. All our cPanel and windows osCommerce hosting plans include shared SSL certificate but shared SSL doesn’t look good for big sites with big products. We recommend Dedicated SSL for e-commerce website. We provide dedicated ssl for £39.99 per year with free dedicated ip. Our Technical support team take care of the SSL installation on your website. Each osCommerce hosting plan can have its own Dedicated SSL Certificate and IP address.

Payment Gateways:

osCommerce supports number of online payment gateways like 2CheckOut, PayPal, Authorize.net etc. To accept payment from your online osCommerce web store you will need a merchant account from these payment gateways. osCommerce also supports offline payment processing like cheque, money orders, offline credit care processing etc.

Additional osCommerce Hosting Services:

Webhosting UK hosts several thousands of websites which work on osCommerce. We provide FREE and professional 24/7 osCommerce Support. Our Technical Support team has helped setup innumerable such websites and helped them function with regular upgrades and updates! Use our professional services and let us put our years of experience to work for you.

Mediawiki Web Hosting

MediaWiki is a free and open source wiki package originally designed to work with Wikipedia. It is written in PHP and and uses a MySQL database. A wiki is software which offers its registered users or anyone the flexibility to come together and create, edit, link to each other, and organize content on various subjects on a website. Contents on most wiki sites are usually used as reference material by many. Wikis are also used as a medium to create collaborative websites and to enhance the popularity of community websites. Nowadays numerous online industries deployed wikis for their internal knowledge management as well as a content management system. MediaWiki is the most popular and recognizable wiki engine.

Do you offer Mediawiki Hosting ?

Yes. WebHosting UK offers the best web hosting environment for Mediawiki websites with exhaustive features, fast and secure servers, multiple add-ons and high quality customer service! All our Linux/Windows dedicated servers have been tweaked to get the maximum experience out of your Mediawiki website. Mediawiki comes standard with every webhosting.uk.com hosting package with both PHP5 and MySQL5 a perfect Mediawiki hosting environment. Mediawiki can be installed with all our cPanel hosting and windows hosting package with no hassle and no HTML and PHP coding experience necessary. Mediawiki can be installed upon client request for all our cPanel hosting and windows hosting customers.

WebHosting UK Mediawiki Hosting Features:

• Instant Mediawiki Account Setup
• Free Mediawiki Installation
• Easy Mediawiki Account Upgrade
• Wiki-optimized Servers
• Stable, Secure and Reliable Mediawiki hosting service
• 99.95% Uptime Guarantee
• 30 Day Money Back Guarantee.
• Expert technical assistance

Additional Mediawiki Hosting Services:

Webhosting UK hosts several thousands of websites which work on Mediawiki. We provide FREE and professional 24/7 Mediawiki Support. Our Technical Support team has helped setup innumerable such websites and helped them function with regular upgrades and updates! Use our professional services and let us put our years of experience to work for you.

What is guaranteed RAM?

Guaranteed RAM is not a limit, but a minimum availability of RAM for your VPS. No matter how much RAM other VPS’s use, this amount is available to you at all times.

For more info on Burstable RAM visit the following link:

http://www.webhosting.uk.com/knowledgebase/what-is-burstable-ram/

Refer the following link to check the Guaranteed RAM allocation for Linux VPS and Windows VPS hosting server.

Linux VPS Hosting

Windows VPS Hosting

What do you mean by ‘burst RAM’?

Bursting means that while you are always guaranteed a certain amount of system resources, far more is available on each box than simply these guarantees. Hence, should you require your loads to spike higher than your guarantees, as long as the resources are available on the box at that time, you can use them, up to your ‘burst’ level.

The burst allotment is not the same thing as your resource guarantee. You cannot count on constant, sustained utilization of your burst resources. If your VPS constantly requires greater resources than your package guarantees, then you must upgrade to the higher VPS or Dedicated server plan.

Note:- WebHosting.uk.com provides only Guaranteed RAM with all the VPS hosting plans. Burstable RAM feature is not supported with any of our VPS hosting plans.

Q. Can I host as many accounts as I want on my VPS?

Ans: The short answer is yes, but the long answer is a bit more complex. If you choose to use a control panel, you will be granted an unlimited software license and can set up as many web hosting accounts as you wish. However, that does not mean that every package has the physical resources capable of hosting infinite accounts. We grant you enough resources to set up an ample number of accounts at each package level, but you will find that once you reach a certain level, you will require more resources in order to add further accounts. The types of resources you need will depend on the types of websites you are hosting, and the individual resource requirements of those sites. Because of this, it is difficult to arrive at a specific number of sites you can expect to host. That being said, if an upgrade is ever required, we make the process quick and easy.

What is the port speed of each VPS?

Ans: All our vps web hosting hardware nodes are connected to independent 100 Mbps lines and each individual VPS gets 10 Mbps connection speed. All connections are DDoS protected, to help every vps get the fastest possible connection.