Q. Are backups included for shared and reseller hosting?

Ans: WebHosting.UK.com backs up each system every day. The backups are available for complete system failure only. Customers requesting file restores will be charged extra to retrieve data. We will soon be offering FTP backup space allowing you to control your own data retention schedules.

What will happen if I use the complete alloted webspace?

Ans: Your website will continue to work even if you reach the limit of your diskspace quota.

Cpanel will send automated email notifications once you reach disk quota limits. If you ignore those notifications your website will continue to work but incoming emails will get bounced and no new records will be added to your database.

Only solution to this is to upgrade to next higher plan for getting more disk space.

To upgrade your website hosting package please contact our Billing Department through HelpDesk or Live chat support.

Q. Do you provide shell access with the shared hosting plans?

Ans: We do NOT provide shell access with our shared hosting plans, if you need root SSH access or administrator RDP access you can consider our Virtual Private Servers or Semi-dedicated servers as they allow total control and flexibility.

Q. Will I be able to access the server via FTP and via IP address prior to changing the nameservers ?

Ans :- Yes, you can access the server through FTP or an IP address prior to changing the nameservers. And you can preview your website with a temporary URL.

[ http://ipaddress/~your username ] before changing your nameservers.

You can also load your website, recode the pages for the new database and test it all before it goes live.

Q. How to setup a cron?

Ans: Go to: http://yourdomain.com/cpanel and then select “Cron Jobs.”

Q. Can I host two different websites using one account?

Ans: Yes, you can host two different websites using one account but for that you have to create an add-on domain, when you want to host 2 different site under same hosting plan (ex: cPanel hosting) you will have to use an add-on domain.This domain would be under main domain. You can add unlimited email account to your domain through cPanel.

Q. How do I upload my site made with Dreamweaver ?

Ans :- Once you sign up you would be provided with the FTP login details. You can use these details to upload your website. Make sure that you upload your contents inside public_html directory.

Q. Is phpBB preinstalled or can you help me to set up the phpBB forum software?

Ans: phpBB comes standard with every webhosting.uk.com hosting package with both PHP5 and MySQL5 a perfect phpBB hosting environment. phpBB comes in Fantastico as well as in cPanel addon scripts. You can install the phpBB forum software with just 2-3 clicks.

However if you need us to assist you with the installation we will help you to install it. For the installation please contact our Support Dept. through Helpdesk, live chat or Toll Free number.

Q. Account Upgrades. Is there any fee for extra disk space and monthly bandwidth?

Ans : If you want to increase your disk space or monthly bandwidth quota then you will need to upgrade to the next higher plan and the difference will be charged to you.

We don’t provide additional disk space or bandwidth with any of our shared, reseller, vps or semi-dedicated hosting plans.

For ex: If you are using the higher shared hosting package and you need extra disk space or bandwidth then you will have to upgrade to either reseller hosting or vps hosting or semi dedicated or Dedicated Server whichever is suitable for your need.

Q: What is the geographical location of your shared metered-servers ?

Ans: Our Servers are located in world-class Blue Square Datacenter based in Maidenhead which is 25 Miles West of London, UK. Our network transit connections are currently to Level 3, Tiscali, and Deutsche Telekom. We also peer with approximately 150 ISPs at the peering points LINX, XChangePoint, and LoNAP.