What name servers do I use with my reseller hosting account?

Each reseller server have it’s own DNS so you’ll need to reference your welcome email for the nameserver information. If you are still unsure please contact our support department through HelpDesk and they will let you know.

How do I resell domain names?

To resell domain names you need to signup for our Reseller Hosting Plan. Along with our reseller hosting you will get Free eNom Domain Reselling Account. You will have the ablility to purchase and sell as many domains you want from your enom reseller account.

Signup for our Reseller Hosting and get you free enom account. After signup please contact our Billing Department through HelpDesk and request for login details.

How do I order a dedicated IP address?

Please contact our Billing Department through HelpDesk or 24×7 Live chat support to order Dedicated IP. The cost for an IP is £2 / Month or £20 / Year.

General FAQ’S for Windows Reseller Hosting

1. Does your reseller hosting require a static IP address for remote SQL Server access?
Ans : It is not necessary to use a static IP address for remote SQL Server access, you can connect to MS-SQL database using our shared server’s IP address from anywhere with any type of internet connection.

2. Will we be able to import data from Access DB’s where required?
Ans : Our Windows server support MS Access database, you can simply upload your .MDB file under your Web-root folder.

3. Is MS-SQL Database included in the reseller package?
Ans : Yes, you can host your MSSQL database with us, it’s included in your reseller Package.

4. How long will it take to set up our hosting?
Ans : Account setup will take only 60 to 90 minutes after verification of payment is done.

5. Do you offer a service to move our sites from their current hosting?
Ans : Moving your data would depend on the control panel you are using with your present hosting provider, the number of individual domain accounts to be moved & size of the total data.

6. Do you offer a Database backup service - if yes how frequent is the backup & how much does it cost?
Ans : We provide MSSQL 2005 express, which comes with its own management interface called SQL-Express Management Studio. This allows you to manage the administration of your databases. You would have to raise a helpdesk ticket to request a backup to be taken and/or restoring a backup for you. There are no charges involved in this.

7. What type of control panel comes with windows hosting?
Ans : Our Windows hosting plan comes with Plesk 8.2 (the newest stable version). The additional components which are included with Plesk are as follows.

Dr.Web 4.33.1.3290

MySQL 5.0.37

BIND DNS Server 9.4.1

Windows Firewall Service Pack 2

Microsoft FTP Server 6.0

MailEnable Standard 1.981

ASP 6.0.3790.3959
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
ASP.NET 3.0
Perl v5.8.8 built for MSWin32-x86-multi-thread

PHP 4.4.7
PHP 5.2.3
SSI 6.0.3790.3959

Spam Filter:
SpamAssassin 3.1.8

MySQL Web Admin:
PhpMyAdmin 2.10.1

Microsoft SQL Web Admin:
ASP.NET Enterprise Manager 0.1.3
MyLittleAdmin 2000 2.7.r124, 2005 3.1e

AWStats 6.6 (build 1.887)
Webalizer V2.01-10-RB02 (Windows NT 5.2 Service Pack 2) English

Horde IMP H3 (4.1.4)

Microsoft FrontPage 5.0.2.6738

What is ID Protect?

ID protect is a feature that will shield your personal information listed in the WhoIs record from spam, identity theft, name hijackers etc by changing your public information to a private unlisted registration. This information gets randomly changed after every seven days to provide you with the highest level of protection against spammers and identity theft. However the email address that would be displayed at this time would be a fake email address and if anyone sends an email to these fake email address that will reach to your mail box. So you have the authority to answers this mails or not.

How do I order ID Protect?

Please contact our Billing Department through HelpDesk or 24×7 Live chat support to order ID protect for your domain name.

FAQs on UK Dedicated servers offered by Web Hosting UK

1. Where are your servers located ?
Ans : All our servers are located in world-class Blue Square Datacenter based in Maidenhead which is 20 Miles West of London, UK.

2. What Brand of servers/Chassis do you use for the Servers ?
Ans : We use only branded Chassis from Dell and we use latest state of the art Intel CPU’s for our servers.

3. Which ISPs do you use for network connectivity of your Datacenter / Servers ?
Ans : Our network transit connections are currently to Level 3, Tiscali, and Deutsche Telekom. We also peer with approximately 150 ISPs at the peering points LINX, XChangePoint, and LoNAP.

4. What is the Datacenter Connectivity and uplink for each dedicated server ?
Ans : We have a total of 20,000mbits of network connectivity for all our Servers. We have 2 x 10 Gbps links for our datacenter. Each Server in our datacenter is setup on 100 Mbps, fully-switched port on an edge switch. Each edge switch is then in turn plugged into two separate aggregation switches at 1gbit, with failover redundancy allowing either 1gbit link to fail.

5. What are the RAM specifications ?
Ans : Our Servers are equipped with DDR2 ECC SDRAM.

6. What types of Hard drives (HDD) do you use and what is the speed of your drives ?
Ans :- We use SATA drives on our servers as advertised on our website, all of our SATA hard drives have a speed of 7500 rpm. We also provide SAS drives on some of our high configuration servers. SAS drives have a speed of 10,000 rpm. You can contact our Sales Department through our helpdesk to get more information on the available configurations.

7. How many websites can I host on a dedicated server ?
Ans :- There is no such limit you can host an unlimited number of websites on your own dedicated server however it is sensible not to overload a server with more websites than it can cope with. This is dependent on the specification of your server and the type of websites that you want to host on it. WebHosting UK entry level server will comfortably host around 500 average websites.

8. What Operating systems do you Support ?
Ans : We Support Debian 4.0, CentOS 4.5, CentOS 5, Fedora Core 5, Fedora Core 6 and RHEL 4 Linux Flavors on our Servers while for windows we offer Windows 2003 Standard and Windows 2003 Enterprise editions only.

9. What is your uptime Guarantee for Dedicated Servers ?
Ans :- We offer 100% network and power uptime guarantee on all our dedicated servers.

10. What control panels do you support on your Dedicated servers ?
Ans :- We offer cPanel – WHM & Plesk Control panel options on our Linux Dedicated servers for additional pricing whilst on Windows we offer Plesk control panel options. You can install any other control panel as per your requirements but we won’t support those control panels. As a part of our managed service we will provide support for OS related problems only if the control panel is not purchased through Webhosting.UK.com .

11. Do you include a backup service with the dedicated server plans ?
Ans : We offer 20 GB remote backup space free of cost with all our dedicated servers. Once you sign up for the server, you will need to contact our support dept. on setup of your server to allow our system admins to login and setup the backup scripts.

12. Do you provide RAID 0 or RAID 1 with your servers ?
Ans : We do offer RAID 0 or RAID 1 configuration with our servers . Both these RAID configurations need 2 Identical hard drives. RAID 0 doesn’t help in case of Hard Disk Drive failure, RAID 1 mirrors data on 2 identical drives which allows you to swap drives incase of failure of one drive. In the event of a Hard Disk Drive failure on RAID 0, data will be lost. More information on RAID can be obtained from http://en.wikipedia.org/wiki/RAID

13. Do you offer Load Balanced Servers ?
Ans :- Yes. We do offer Load Balanced servers on Linux as well as on Windows Platforms. We can setup a load balanced cluster using Cisco Load Balancing routers or by using windows load balancing feature which is inbuilt within the windows OS.

14. Where are your Support staff based ?
Ans :- Our support staff are based in three locations. Some staff members are based in the datacenter and the rest of the staff members are based in our offices in London and Durham.

15. Is there any money back guarantee on Dedicated Servers ?
Ans : We offer 30 day money back guarantee only in case of hardware failure or if the hardware is not as per the advertised specifications. We don’t offer any refunds for software related problems as you should communicate with our support team or the accounts person in charge of your account to get those sorted.

16. Is VAT included on your Dedicated Servers ?
Ans : As of now we don’t include VAT on our dedicated servers but we can provide you with VAT invoice with next billing cycle of your server. You will need to pay 17.5% extra on the advertised pricing to get VAT invoice. We have recently separated our servers plans into sub division of our company to offer high end service to our dedicated server customers. VAT registration of this new company is under progress and it will be available with next billing cycle of our server.

Q.What are advantages of having dedicated SSL certificate ?

Ans : Main advantage of having dedicated SSL is to gain trust of your potential buyers. Some customers may feel uncomfortable to put their credit card details on a website which has different secure URL. If you want your customers to put their credit card details on your shopping cart then dedicated SSL is much better.
Dedicated SSL also shows that the SSL Certificate is in your company name and dedicated to your website.

Q. How do I install osCommerce?

Ans: To install osCommerce follow the steps mentioned below

1. Log into your web hosting account control panel.
2. Click autoinstaller in the CGI section.
3. Click osCommerce in the e-commerce section.
4. Click New Installation to start the install process

Now just fill out the form tell it where to install and things like that and click install. That’s all there is to it.

Q. Can I get additional IPs?

Ans: Yes. each additional ip costs £2/month with no setup fees. Adding additional ips is instant and there is no downtime to your server when adding or removing additional ips.

Q. Do you allow adult websites on your servers?

Ans: As long as your content is legal Web Hosting UK is happy to host your adult content website and you should hold the copyright releases to all the information, including model releases. Pornography or sexually-explicit images of children or any pictures videos is prohibited on all our servers. If we get any complaint or notification of copyright infringement or illegal/stolen content then you may have to remove the abusive content or take your website(s) elsewhere.

We provide various Linux and Windows plans for Adult Hosting . As per your need you can opt for shared Linux hosting or windows hosting, vps hosting, semi-dedicated or dedicated server hosting packages. For detail information please contact our sales department through our Helpdesk.