General FAQ’S for Windows Reseller Hosting

1. Does your reseller hosting require a static IP address for remote SQL Server access?
Ans : It is not necessary to use a static IP address for remote SQL Server access, you can connect to MS-SQL database using our shared server’s IP address from anywhere with any type of internet connection.

2. Will we be able to import data from Access DB’s where required?
Ans : Our Windows server support MS Access database, you can simply upload your .MDB file under your Web-root folder.

3. Is MS-SQL Database included in the reseller package?
Ans : Yes, you can host your MSSQL database with us, it’s included in your reseller Package.

4. How long will it take to set up our hosting?
Ans : Account setup will take only 60 to 90 minutes after verification of payment is done.

5. Do you offer a service to move our sites from their current hosting?
Ans : Moving your data would depend on the control panel you are using with your present hosting provider, the number of individual domain accounts to be moved & size of the total data.

6. Do you offer a Database backup service - if yes how frequent is the backup & how much does it cost?
Ans : We provide MSSQL 2005 express, which comes with its own management interface called SQL-Express Management Studio. This allows you to manage the administration of your databases. You would have to raise a helpdesk ticket to request a backup to be taken and/or restoring a backup for you. There are no charges involved in this.

7. What type of control panel comes with windows hosting?
Ans : Our Windows hosting plan comes with Plesk 8.2 (the newest stable version). The additional components which are included with Plesk are as follows.

Dr.Web 4.33.1.3290

MySQL 5.0.37

BIND DNS Server 9.4.1

Windows Firewall Service Pack 2

Microsoft FTP Server 6.0

MailEnable Standard 1.981

ASP 6.0.3790.3959
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
ASP.NET 3.0
Perl v5.8.8 built for MSWin32-x86-multi-thread

PHP 4.4.7
PHP 5.2.3
SSI 6.0.3790.3959

Spam Filter:
SpamAssassin 3.1.8

MySQL Web Admin:
PhpMyAdmin 2.10.1

Microsoft SQL Web Admin:
ASP.NET Enterprise Manager 0.1.3
MyLittleAdmin 2000 2.7.r124, 2005 3.1e

AWStats 6.6 (build 1.887)
Webalizer V2.01-10-RB02 (Windows NT 5.2 Service Pack 2) English

Horde IMP H3 (4.1.4)

Microsoft FrontPage 5.0.2.6738

Q. How to enable Hotlink protection?

Ans: To enable Hotlink protection follow the steps mentioned below

Step 1. To access Hotlink Protection, click on the icon above the words Hotlink Protection on the main screen of your cPanel interface.

Step 2. Enter the names of sites that you wish to access your files in the first field which already contains the names of your site(s).

Step 3. Enter the file types that you wish to let those sites access by entering their extensions in the blank field next to Extensions to allow (seperate by commas):

Step 4. Enter the URL you wish to redirect links to that are not allowed in the blank field next to ?Url to Redirect to:

Step 5. If you wish to allow the sites you have entered to directly request files (view images or videos by typing their url into a browser), click on the box next to Allow direct requests

Step 6. Click on Activate to enable Hotlink Protection.

Q. Can I monitor space and bandwidth usage on a daily basis?

Ans: You can monitor the disk space and the monthly bandwidth of your account on a daily basis by logging in to the specific domain name`s control panel and on the left hand-side you will be able to view this. Regarding the monthly bandwidth there is one more option you can view the daily used bandwidth from the stats panel. That is in the cpanel >> web/ftp stats >> awstats.

Q. How can I access Fantastico?

Ans: The Fantastico is already installed on your VPS Server. When you login to the sites control panel (we provide cpanel with all our vps plans which you can login into by typing http://yourdomain.com/cpanel in your browser tool bar.) After you successfully login, you will be able to see the Fantastico icon on the left side panel at the bottom of the page. You can follow the same procedure even if you have a shared hosting, reseller hosting, semi-dedicated server or dedicated server hosting account.

Q. What are the default index files on the web servers?

Ans: Depending on the web hosting plan and hosting platform the following files are used:

Index files on Windows Servers are:
index.asp
index.htm
index.html
index.php

Index files on Linux Servers are:
index.php
index.htm
index.html

Q. Are backups included for shared and reseller hosting?

Ans: WebHosting.UK.com backs up each system every day. The backups are available for complete system failure only. Customers requesting file restores will be charged extra to retrieve data. We will soon be offering FTP backup space allowing you to control your own data retention schedules.

Q. Do you allow adult websites on your servers?

Ans: As long as your content is legal Web Hosting UK is happy to host your adult content website and you should hold the copyright releases to all the information, including model releases. Pornography or sexually-explicit images of children or any pictures videos is prohibited on all our servers. If we get any complaint or notification of copyright infringement or illegal/stolen content then you may have to remove the abusive content or take your website(s) elsewhere.

We provide various Linux and Windows plans for Adult Hosting . As per your need you can opt for shared Linux hosting or windows hosting, vps hosting, semi-dedicated or dedicated server hosting packages. For detail information please contact our sales department through our Helpdesk.

Shared Web Hosting :

Shared hosting is Web hosting in which multiple sites are hosted on a single server, so each account ends up “sharing” server space with other accounts. Although Shared hosting is a less expensive way for businesses to create a Web presence, it is usually not sufficient for Web sites with high traffic. Shared hosting is best for the normal websites and smaller ecommerce websites.

VPS Hosting:

VPS technology presents multiple isolated server environments on a single physical server. Each VPS uses its own disk space, RAM, CPU, IP addresses and it can be rebooted independently. Each VPS performs and executes exactly like a stand-alone server. In nearly every perspective you can see a VPS as if it’s a dedicated server.

Q.What happen if MS SQL database space exceeds the limit, an account will be suspended or hosted application using database will work with errors?

Ans : Well, the account won’t be suspended for exceeding the space limit. You might get some errors on the URL that might be using MSSQL databases.

The website is only suspended if you exceed your bandwidth limit but that is only after you ignore the notifications that are sent to you when you reach 80% of the bandwidth limit.

Q. Where can I download an FTP program?

Ans: There are several FTP programs you can use. Below is a list of some popular FTP programs.

1) Cute FTP

2) Smart FTP

3) WS FTP

FTP Tutorial to configure your FTP account in FTP software.