General FAQ’S for Windows Reseller Hosting

1. Does your reseller hosting require a static IP address for remote SQL Server access?
Ans : It is not necessary to use a static IP address for remote SQL Server access, you can connect to MS-SQL database using our shared server’s IP address from anywhere with any type of internet connection.

2. Will we be able to import data from Access DB’s where required?
Ans : Our Windows server support MS Access database, you can simply upload your .MDB file under your Web-root folder.

3. Is MS-SQL Database included in the reseller package?
Ans : Yes, you can host your MSSQL database with us, it’s included in your reseller Package.

4. How long will it take to set up our hosting?
Ans : Account setup will take only 60 to 90 minutes after verification of payment is done.

5. Do you offer a service to move our sites from their current hosting?
Ans : Moving your data would depend on the control panel you are using with your present hosting provider, the number of individual domain accounts to be moved & size of the total data.

6. Do you offer a Database backup service - if yes how frequent is the backup & how much does it cost?
Ans : We provide MSSQL 2005 express, which comes with its own management interface called SQL-Express Management Studio. This allows you to manage the administration of your databases. You would have to raise a helpdesk ticket to request a backup to be taken and/or restoring a backup for you. There are no charges involved in this.

7. What type of control panel comes with windows hosting?
Ans : Our Windows hosting plan comes with Plesk 8.2 (the newest stable version). The additional components which are included with Plesk are as follows.

Dr.Web 4.33.1.3290

MySQL 5.0.37

BIND DNS Server 9.4.1

Windows Firewall Service Pack 2

Microsoft FTP Server 6.0

MailEnable Standard 1.981

ASP 6.0.3790.3959
ASP.NET 1.1.4322.0
ASP.NET 2.0.50727.0
ASP.NET 3.0
Perl v5.8.8 built for MSWin32-x86-multi-thread

PHP 4.4.7
PHP 5.2.3
SSI 6.0.3790.3959

Spam Filter:
SpamAssassin 3.1.8

MySQL Web Admin:
PhpMyAdmin 2.10.1

Microsoft SQL Web Admin:
ASP.NET Enterprise Manager 0.1.3
MyLittleAdmin 2000 2.7.r124, 2005 3.1e

AWStats 6.6 (build 1.887)
Webalizer V2.01-10-RB02 (Windows NT 5.2 Service Pack 2) English

Horde IMP H3 (4.1.4)

Microsoft FrontPage 5.0.2.6738

What is ID Protect?

ID protect is a feature that will shield your personal information listed in the WhoIs record from spam, identity theft, name hijackers etc by changing your public information to a private unlisted registration. This information gets randomly changed after every seven days to provide you with the highest level of protection against spammers and identity theft. However the email address that would be displayed at this time would be a fake email address and if anyone sends an email to these fake email address that will reach to your mail box. So you have the authority to answers this mails or not.

How do I order ID Protect?

Please contact our Billing Department through HelpDesk or 24×7 Live chat support to order ID protect for your domain name.