Q. Can I restart my Apache server for my VPS account without affecting other VPS accounts ?

Ans : Yes, you can restart your Apache server without affecting the other VPS account on the same server. You can restart it by using the graceful restart command.

COMMAND : service httpd graceful

Graceful restart command ensures you that it won’t kill any existing apache processes.

Q. Can I use a php tag in my html page ?

Ans : Yes, you can use php tag within html pages. All you have to do is to embed php with html in apache configuration and add modules which will execute php code in your html pages.

Q. Is there a possibility for downtime of a VPS ?

Ans: Your VPS will be down only if the network is down or if the main node gets rebooted for some reason. Your VPS is not linked with any other VPS on the node or any other server. If it goes down for some reason then that would be due to the load on your vps or something else inside it.

Q. Do you provide shell access with the shared hosting plans?

Ans: We do NOT provide shell access with our shared hosting plans, if you need root SSH access or administrator RDP access you can consider our Virtual Private Servers or Semi-dedicated servers as they allow total control and flexibility.

Q: Do the main Domain Web Pages always have to go directly into the Public_HTML Folder or can they go into a Folder the same way as an Addon Domain?

Ans: They can go into a subfolder provided we make apache configuration changes for your account to change your default user directory.

You may face problems in future due to such customization so it is recommended to stick to public_html only.

Q. How do I create a new email account through cPanel?

Ans: Go through the following steps to create a new email account in your control panel

• Go to http://yourdomain.com/cpanel/
• Click the “Mail” icon then choose “Add/Remove Accounts “
• Type the username and the password.
• Type in a mailbox quota if desired.
• Click “Add”

How long does it take to get an SSL certificate installed ?

Ans :- It takes few minutes to get your SSL certificate installed. We provide you free Shared SSL and if you want to have Dedicated SSL certificate it will cost you £39.99 Per Year. With the Dedicated SSL we provide a free Dedicated IP. If you buy it from geotrust, verisign, thawrte, rapidssl and others then they won’t send the certificate before verification. If you have an existing account with them then they do it instantly however you will need to buy a Dedicated IP from us which will be required to install the certificate and for the Dedicated IP you have to pay £2.00 Per Month.

Q: How much of the processor power is guaranteed to me and how much will it burst to if I need more?

Ans: The processor is shared between all users so there is no guaranteed amount of processor power alloted to anyone. You can utilize the full processing power provided you do not overload the server. Only guaranteed amount of memory is distributed as per the plans.

**Generally you can use 10% of the CPU resources on a shared server.

SquirrelMail

SquirrelMail is a free webmail program that comes with the control panel of your website. It allows you to check your email from anywhere in the world at anytime.

To check your incomming mail just just type [ www.yoursitename/webmail ] or [ www.yoursitename:2095 ] in your browser, now you would be prompted for login details such as : Email and Password, by providing the correct login details you can log into your mailbox and send or receive mails.

Q. Can I have separate control panel for each of my website.? Do you have any hosting plan which I can use in this case ?

Ans :- Our Reseller hosting, VPS hosting and Semi-Dedicated Hosting plans would be perfect for your requirement. You can setup unlimited accounts with individual control panel access under reseller, VPS and semi-dedicated plans. You will need to choose cpanel/WHM license at the time of ordering VPS or Semi-Dedicated to activate WHM. WHM allows you to add unlimited number of accounts and hence you can have multiple sites with their own control panel.