WEBHOSTING UK COM LIMITED - SERVICE LEVEL AGREEMENT

WebHosting UK - Dedicated Server Service Level Agreement

(SLA) details:

1 - TERMS OF SERVICE (TOS)
Payment terms for all invoices and services are strictly 15 days. Payments are made one month
in advance for all services.
Failure to pay after 15 days may lead to termination of service.
Cancellation requests should be sent to sales@webhosting.UK.com

You agree not to use the service to:

(a) Upload, post or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. Please note public IRC services may not be run on our network.
Contact us for clarification where needed.

(b) Harm minors in any way.

(c) Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity. Forge headers or spoof or monitor/sniff IP packets.

(d) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content or Third Party Content transmitted via the Site.

(e) Upload, post or otherwise transmit any Third Party Content that you do not have a right to transmit under Law or under contractual or fiduciary relationships.

(f) Upload, post or otherwise transmit any Third Party Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

(g) Upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas of the Site that are designated for such purpose.

(h) Upload, post or otherwise transmit any Third Party Content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

(i) Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals.

(j) Do anything that in the opinion of WEBHOSTING UK COM LIMITED is likely to bring the network into disrepute, after warnings from the WEBHOSTING UK COM LIMITED NOC (Network Operations Centre)
WEBHOSTING UK COM LIMITED will take reasonable steps to safeguard the security of any information you input to the Site or send to us on the internet.

You are responsible for the security and confidentiality of your username and passwords.
WEBHOSTING UK COM LIMITED shall report if appropriate misuse or abuse of the service by you to any regulatory authority or, in the case of criminal matters, the police.
Limitation of Liability
WEBHOSTING UK COM LIMITED shall not be liable for any direct or indirect loss or damages you may incur or suffer arising out of or in connection with your use of the service or a linked service which shall include without limitation; (except for network issues which are dealt with by our SLA in section 2)
· Reliance upon Third Party Content
· Loss of confidentiality
· Termination of your access
· Virus transmitted
· Failure of your communication media and/or equipment
· Unauthorised 'software' access to your server/computer, i.e. hackers.
WEBHOSTING UK COM LIMITED treats your privacy seriously.
WEBHOSTING UK COM LIMITED reserves the right to access and disclose individually identifiable information to comply with Laws or to protect itself or its users.
The laws of England and Wales shall govern these terms.

2 - SERVICE LEVEL AGREEMENT (SLA)

(a) 30-day 100% Money Back Guarantee for server co-location - If WebHosting UK Services fail to provide a full, error-free high-quality service, we will be happy to refund 100% of your monthly fee (this excludes any postage or collection charges, and extra hardware or software bought for you by WEBHOSTING UK COM LIMITED It also excludes software faults caused by the customer and domain name registrations.).

(b) Contact period as specified in the order form above.

(c) 100% power SLA. Should power fail during the contacted period for any length of time, we will credit 50% of your monthly re-occurring total to your next invoice.

(d) 99.95% Standard Network Uptime Service Level Agreement. Should the (IP) network fall below this level for any reason we will offer credits as per the amount of downtime if any.
SLA uptime details are monitored by our statistics programs. We will provide these on request to support any SLA claim.

. Reboots will be free of charge 24x7
. Cost of hardware (RAM, Hard Disk, Mother Board, NIC Card) at the time of ordering the server and on subsequent upgrades will vary. A one time setup fee will be applicable.
. Server Migration - If a customer wishes to migrate to another dedicated server they will have to notify us 30 days prior to cancellation of the old server. You can order the new server from our website after 30 days and we will take care of the data migration from the old server to the new server without any migration fees.
. Ticket response times are guaranteed 30 minutes or less.
. All servers are located in our state of the art datacentre with close control cooling. Room temperature
will be maintained at 22*C +/- 2*C. Failure to meet this will result in a credit of 50% to your monthly
re-occurring total to your next invoice.