So. London.specialservers got migrated.

[carled]

And all my sites died. You kindly added "index.html" to all the new subdomains which broke the default document of default.aspx. There were permission issues stopping me doing anything and the sites weren't working.

Then my favourite, as it's happened to me three times before during moves. Ajax breaks. modal dialogs no longer work. Incompetent support staff then spend ages getting snippy with me trying to tell me it's my code when I know it's your config.

Any danger of someone actually sorting this out? I actually got told the other day that I should buy a VPS with you instead. Great! That's tempting! Spend more money with you on a service that is even more expensive so when it goes wrong I feel even better!

I am actually looking around for a vps. It's quite hilarious that you think I should get that with you!

[Gerrad8]

Originally Posted by carled

And all my sites died. You kindly added "index.html" to all the new subdomains which broke the default document of default.aspx. There were permission issues stopping me doing anything and the sites weren't working.

Then my favourite, as it's happened to me three times before during moves. Ajax breaks. modal dialogs no longer work. Incompetent support staff then spend ages getting snippy with me trying to tell me it's my code when I know it's your config.

Any danger of someone actually sorting this out? I actually got told the other day that I should buy a VPS with you instead. Great! That's tempting! Spend more money with you on a service that is even more expensive so when it goes wrong I feel even better!

I am actually looking around for a vps. It's quite hilarious that you think I should get that with you!

Dear Carl.

As you were aware on live chat with our technicians. Your issue required to be escalated this was escalated in ticket TICKET ID UJJ-370-32285. This ticket was created on behalf of you as time is required to check issues and replicate errors. Once we had the steps and the means to replicate the error we require time as we need to compare the servers and the settings of your application. FYI your application requires customized mappings for the ajax DLL. There is no way we would have known this without seeing the application troubleshooting the error. The error you got are generic error for sys file is missing.

If you kindly check the time stamp on the ticket 11:24 AM was the time the ticket was opened and it was replied at 01:03. That is about 1. 5 hours. The level 1 support team would not keep you waiting on live chat for 1.5 hours and would want your issues escalated to the next level for resolution. I believe this has been resolved as I was able to pull up the modal pop up in the middle of the screen.

FYI this thread was opened at 11:26 that is 2 minutes after notification of escalation on live chat. I would sincerely request your patience and allow the escalation Matrix to work for providing you with timely resolutions.

If you have any further questions I will request you to update the ticket as it has already been escalated and will reopen in the appropriate queue.

Regards.