Handling Reseller Hosting clients.

craveo · #1 (**permalink**) 01-06-10, 05:17 PM

More specifically right now I need help explaining to someone that they are doing something wrong when they are thinking they are correct. How do you deal with a problem (Reseller Hosting ) client that refuses to believe they are incorrect?

Pongers · #2 (**permalink**) 01-06-10, 05:53 PM

Quote:

Originally Posted by craveo

More specifically right now I need help explaining to someone that they are doing something wrong when they are thinking they are correct. How do you deal with a problem (reseller) client that refuses to believe they are incorrect?

You should have a descriptive & well written TOS as a reference guide for your clients !

GreenJr · #3 (**permalink**) 09-06-10, 11:16 AM

Is he violating one point or more of the TOS? I think, referring to the TOS, you can try to explain him clearly and specifically about the point he is violating, and how what the action he sould take to fix the problem is.

**WH-Garry9** · #4 (**permalink**) 10-06-10, 01:46 AM

If you haven't given him a proof of the mistakes he is doing, give it to him and tell him that he shouldn't do that which will help him to get rid of the problem and resolve the issue. Explaining the entire issue and the reason for it will definitely help you at this point of time.

Best of luck!!

craveo · #5 (**permalink**) 10-06-10, 06:45 PM

So far its not a TOS issue (but yes its in there) its a "he is an idiot and does not listen" issue. I hate the idea of losing a client, but when you refuse to listen when people are trying to help its almost like arms are tied, you know?

**Harry** · #6 (**permalink**) 11-06-10, 09:48 AM

Quote:

Originally Posted by craveo

So far its not a TOS issue (but yes its in there) its a "he is an idiot and does not listen" issue. I hate the idea of losing a client, but when you refuse to listen when people are trying to help its almost like arms are tied, you know?

I see... you need to handle such clients very carefully else they may work as a bad catalyst for your online presence and may demote your services in website hosting world.

qjhaji · #7 (**permalink**) 14-06-10, 05:31 AM

Well for such client you need to take good care, listen the points on which he is arguing and then make him understand where he is getting wrong. Hopefully he should understand. Also, make sure that you do not loose such clients just because they are not ready to listen because such clients turn up as rebels at the end and they create a bad name for the company.