Good morning,
One thing that puts me off a forum is when a majority of the posts are advertising or just trivial questions that are used to increase post count, usually as a forerunner to being allowed to post an advertising link.
It's very difficult to control this without vetting each post and it's especially difficult if the advertising question is framed in such a way that it's sort of a question about purchasing services. WHUK are obliged to respond on the basis that it might be a genuine enquiry, when it's almost certainly not. Sometimes the best way to respond is to pull the post and reply privately, for example there are no benefits to the forum user to such posts as, "How much is your hosting" or "How much does it cost to register a domain name".
This technique can be taken a little further by starting threads that appear to contain useful content but in reality don't. Typically these are code samples and "general information paragraphs" that appear useful on first glance but in reality are only useful to a very tiny number of users
The trouble is that this becomes a self reinforcing process, there's no point in reading xyz forum as it's all junk, so the only people who post are people posting junk, but it's worth their while as they are advertising a product or service that they just might get a commission from it.
There is a personal money site that doesn't vet each post but relies on users complaining about posts, the trouble is that this site is dominated by a handful of posters who have in effect hijacked the site. They tend to be retired or wealthy people who work in charitable organisations or a few people who use the site to advertise their business but who have worked their way into the moderators "good books" and this is overlooked. The ultimate problem is that this site now has a very rigid "party line" that can't be broken because it's not worth the effort to keep posting and getting the post pulled because one of the "few" has complained.
So whilst a working general discussion forum is of benefit to the business hosting it, one that is not working well can be damaging. So a question, forgetting how happy you are with WHUK as your host, how do customers and potential customers feel that this forum reflects on WHUK and does anyone from WHUK feel like saying how it is matching up to their hopes for it?
Bye
Ian
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Forums are about debating pleasantly not agreeing.
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