VPS Question.....

MaryT · #1 (**permalink**) 24-01-08, 01:30 PM

Afternoon....
I have a VPS here....its running very well apart from one issue that arose yesterday....

I have a client having trouble viewing her sites...but I can view them just fine.
Ive tried pinging the sites...that comes back ok...but when i ping the nameservers ....I get cannot find host
I went to Live Chat and they say its a local ISP intermittent fault....
Now thats strange...I am in UK...while my client is Netherlands....and she gets exactly the same results as me on ping.

Is this possible??? I would not have thought so but I could be wrong.
How can a local ISP interfere with the nameservers on my VPS???

If anyone has any answers I would be more than grateful.

MaryT

**Administrator** · #2 (**permalink**) 24-01-08, 02:18 PM

Hello Mary,

Please let me know the domain name and I will get this sorted.

MaryT · #3 (**permalink**) 24-01-08, 02:21 PM

Hello Administrator...thank you
Domain names are:
lissypixel.com
betsypixel.nl

Let me know if I need to open a support ticket

Mary

MaryT · #4 (**permalink**) 24-01-08, 02:56 PM

**Update**

Just thought Id let you know Administrator...I just emailed 2 of my clients that use their domain email....
I had both emails returned with delay notice...

Technical details of temporary failure:
TEMP_FAILURE: DNS Error: Timeout while contacting DNS servers

Thought this might be useful

Mary

**Administrator** · #5 (**permalink**) 24-01-08, 09:11 PM

Hello Mary, There was a problem with our DNS server which has been sorted now. Please ask your customers to check now.

MaryT · #6 (**permalink**) 24-01-08, 09:18 PM

Thank you Administrator....
I have emailed my customer and I probably will not get a reply until tomorrow now....she is 1 hour ahead of us
I did a ping on the nameservers again...I am still getting this response...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mary>ping ns744.ukserverhosting.net
Ping request could not find host ns744.ukserverhosting.net. Please check the name and try again.

C:\Documents and Settings\Mary>ping ns745.ukserverhosting.net
Ping request could not find host ns745.ukserverhosting.net. Please check the name and try again.
But maybe it needs time to refresh??

Mary

jon123 · #7 (**permalink**) 24-01-08, 09:34 PM

Hi Mary, Just to let you know while you are waiting, I am getting an answer

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\admin>ping ns744.ukserverhosting.net
Pinging ns744.ukserverhosting.net [92.48.70.192] with 32 bytes of data:
Reply from 92.48.70.192: bytes=32 time=60ms TTL=55
Reply from 92.48.70.192: bytes=32 time=58ms TTL=55
Reply from 92.48.70.192: bytes=32 time=62ms TTL=55
Reply from 92.48.70.192: bytes=32 time=60ms TTL=55
Ping statistics for 92.48.70.192:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 62ms, Average = 60ms
C:\Documents and Settings\admin>

MaryT · #8 (**permalink**) 24-01-08, 10:17 PM

Thank you jon

Im still getting no response

Mary

**Administrator** · #9 (**permalink**) 24-01-08, 10:57 PM

Quote:

Originally Posted by MaryT

Thank you jon

Im still getting no response

Mary

Hello Mary,

Please run this command before you execute ping command :-

ipconfig /flushdns

This command will clear DNS cache of your local machine and you will get response to ping query once you flush dns cache of your local machine.

MaryT · #10 (**permalink**) 25-01-08, 09:43 AM

Nope, still the same
'Cannot find host. Please check the name and try again'.....

MaryT

Max · #11 (**permalink**) 25-01-08, 10:05 AM

Hello Mary,

I would suggest you need to raise support ticket to Web Hosting UK VPS team, or ealse try to sort issue with support team on Live chat. Thats the proper and fastest way to get sorted your problem, as I am getting quick responce through it.

MaryT · #12 (**permalink**) 25-01-08, 10:11 AM

Already did that yesterday Max
As you see Administrator handled this and the situation appears to have been resolved, from their end, but not mine

MaryT

**Dan** · #13 (**permalink**) 25-01-08, 12:01 PM

Hello Mary,

DNS propogation may take up to 48 hours prior to this being set for you. At my end it's pinging fine also

MaryT · #14 (**permalink**) 25-01-08, 02:32 PM

Yes I understand about the propagation...thanks Dan

but I wouldnt have thought that was in the case ib this issue...but heck DNS and the web can act up sometimes...lol
But it seems my clients issue has been resolved...she replied this morning saying she can now view her sites....
I still have the problem with the ping on the nameservers but maybe it will right itself...lol
But Im not going to worry about it unless another problem crops up

If its not broken, leave well alone is my motto...lol
Thanks for all the input guys...I appreciate it

MaryT

MaryT · #15 (**permalink**) 25-01-08, 02:56 PM

Well my issue has resolved now!
I am now getting a response from the ping

So I think my problem is solved...???
Thank you so much Adminstrator, Support and for all the replies here

MaryT