Problem with billing cycle still not resolved after 6 months of hassle

[danieltharris]

For the past 6 months i've been getting invoices generated about 7 days AFTER they are due.

This causes me major problems sometimes, and makes it more difficult to manage cashflow and to make sure the Web Hosting bill is paid on time.

I have asked repeatedly for this to be sorted out, yet nothing has been done.

I received an email this morning saying an invoice had been generated...That was due on the 27th of July! After being explicitly promised this wouldn't happen again.

To top it off, 2 hours later, barely giving me a chance to pay, my servie has been suspended.

The advantage of an invoice is supposed to be that I get the invoice, then have 7+ days to pay, with plenty of notice.

WHUK are constantly getting this wrong, and it's causing me headaches...and come on, just 2 hours after getting the original invoice I get a message saying my service has been suspended...What's going on guys?

Can you get this sorted PLEASE.

[Laura]

I sincerely apologize for the inconvenience. While investigation, I found that there is some bug in our WHMCS and that's the reason invoice creation is getting delayed or few invoices are not created on time as all our process is fully automated.

Also, I just had conversation with our billing member and informed to take utmost care in future.

Please accept my apologies for the trouble you had, as I have informed our in house developer to fix this bug in WHMCS asap. I assure that you won't face any such issues in the future.