Webhosting UK auto payment using Add funds option.

[acwatts]

When logged in to the Webhosting UK client area, there used to be a link to click so you could add funds to your account then when a invoice is sent it is automatically paid. Where has the link gone, i cannot find it for the life in me.

[Ashley]

There used to be “Add Funds” feature in Client Area in order to make payment in advance for renewal of active Hosting packages. But as per UK law, every invoice needs to describe what is being invoiced. A credit is a credit, we can't invoice for a credit. That's because the same amount will then be mentioned twice on official records. Due to this we have disabled “Add funds” feature in Client Area.

If you wish to keep credit balance in your Client Area then you can send the money using PayPal “Send Money” option to our PayPal account email address pay @ webhosting.uk.com so that we will receive your payment and apply in Client Area as credit balance. Even you can send the payment using Bank transfer / Wire Transfer. Once the payment is received and confirmed we will apply the payment in Client Area as a credit balance.

[Jill74_1974]

im having the same problem..

[Ashley]

We have disabled “Add funds” feature in Client Area. If you wish you can send the money using Bank transfer / Wire Transfer or PayPal “Send Money” option to our PayPal account email address pay@webhosting.uk.com so that we will receive your payment and apply in Client Area as credit balance.

You can find our Bank transfer detail on respective invoice in Client Area ( Billing Account ).

[khulet22]

Originally Posted by Ashley

We have disabled “Add funds” feature in Client Area. If you wish you can send the money using Bank transfer / Wire Transfer or PayPal “Send Money” option to our PayPal account email address pay@webhosting.uk.com so that we will receive your payment and apply in Client Area as credit balance.

You can find our Bank transfer detail on respective invoice in Client Area ( Billing Account ).

Why did you disabled it?

[qjhaji]

Originally Posted by Ashley

There used to be “Add Funds” feature in Client Area in order to make payment in advance for renewal of active Hosting packages. But as per UK law, every invoice needs to describe what is being invoiced. A credit is a credit, we can't invoice for a credit. That's because the same amount will then be mentioned twice on official records. Due to this we have disabled “Add funds” feature in Client Area.

Hi Khulet22,

Ashley already mentioned the reason for Disabling the Add/Remove Funds Feature in Client Area in her above post.