About webhosting location

[yello]

Hello! Great service from u till know. I have one question: I have read that your datacenter is in UK and that you have a registered office in UK. It is clear. But is all your staff located in UK? I am asking because someone from sales staff called me from you and his english was not too good.

I am asking this because it is very important especially for support staff to have the ability of physical contact in case of urgency with datacenter company and datacenter technicians.

[Administrator]

We have our Dedicated staff in Datacenter, our office in UK and some based in our owned office in India. We cannot offer Dedicated Server hosting without any staff in datacenter. Reboot requests are processed within 2 - 5 minutes and you can get in touch with our Datacenter staff if needed.

We don't escalate all support calls to Datacenter staff as their main priority is to look into server related problems and customer service job needs to be managed by our office staff.

Top quality hosting service is our main focus and we have things well organised to keep our customers happy 24x7.