Email - Blacklisted Spam List

[wormcity]

Hi
I have been with your webhost about 2 months, and am getting a bit annoyed with emails being returned

I have been having problems sending emails to yahoo, hotmail, aol
and now I have had this returned back to me from tiscali

host mk-mx-1.mail.uk.tiscali.com [212.74.96.54]:
554-mk-mx-1.mail.uk.tiscali.com
554-Tiscali use reputation filtering to determine hosts that can send to this server. The host you are sending from (91.186.0.9) is blocked due to excessive spam mail. Please contact the person you are trying to send to and let them know if you think this is in error.
554-
554 Alternatively, if you are sending via your ISP's mail server then please ask them to email blacklist@uk.tiscali.com and request that their mail server be whitelisted. All whitelisting is at Tiscali's sole discretion based on the spam profile of sending hosts. Under no circumstances can a dynamic IP be whitelisted.

------ This is a copy of the message, including all the headers. ------

Return-path: <888888>
Received: from [79.73.122.52] (port=3177 helo=====)
by kent.webhosting.uk.com with smtp (Exim 4.6
(envelope-from )
id 1JJoej-0002MI-NS
for ******@uk.tiscali.com; Tue, 29 Jan 2008 11:29:33 +0000
Message-ID: <24c101c8626a$3d1f0e40$347a494f@******>
From: "*******" <********>
To: <*********@uk.tiscali.com>
References:

Its getting very difficult trying to run a business when you can't contact customers, because the server is blacklisted

please can someone get back to me with a solution

Thanks
Ron

[jon123]

Hi Ron, you are not alone with this problem, infact everyone everywhere, some time or other has trouble sending mail to certain domains, yahoo, aol, hotmail, etc.
It isn't neccessarily your hosting providers fault but rather a change in the way certain domains like the above, have recently changed the way they filter spam and bulk emailing.
If you view the 'Services' forum (or use the search option), you will find quite a few threads on this subject.

rDNS seems to be the main culprit for returned emails, but there are many others like spf records, etc.

There are also ways to help making sure your emails get through. Yahoo for instance is a case of sending an email to a yahoo account and then adding the received email to the trusted list, this then filters through the yahoo servers as a trusted sender adddress and that should cure that.
AOL is a pain, you have to fill in an online form to add your domain to the trusted whitelist.
Hotmail seems like a hit and miss affair to me, again I think if someone adds your send email to their trusted list, the rest also are allowed through.

The main point is making sure that your domain and records (rDNS for i.e)are setup correctly before you follow any of thw above.

Hope that helps a bit

[Administrator]

Hello Ronnie, I've done some changes in DNS zone of your domain so hopefully these changes should fix this problem. please let me know once you verify from your end.