I am disappointed by service YET AGAIN

[Dan]

Originally Posted by Administrator

next time when you point a domain to our servers then make sure you open a ticket in our support department and request someone to take care of propagation of your domain. If you get a reply from them saying the domain has propagated then you should verify same from http://www.megaproxy.com and reply accordingly. Most of the times domains dont propagate on our local systems as we keep on refreshing our website expecting it to resolve from new server while the old DNS cache keeps on refreshing. Your domain starts resolving from new server for everyone else but not for you as the cache never gets sufficient time to clear out.

When I change DNS for any of the websites then I force DNS refresh using following command on command prompt of my desktop :-

ipconfig /flushdns

fire this command couple of times and your DNS cache will clear immediately.

Yes, but this also depends on how fast the server is set to refresh and pickup newly pointed domains.

[James]

Cassie I've replied to your pm.

[byteme]

Originally Posted by Cassie

I don't know how and I don't know why, but this seems to have resolved itself. It doesn't seem to be anything that tech sup did here or on anywhere else. Perhaps it was just a case of waiting for the dns to resolve on my isp's server but I don't really see why or how that happens.

Whatever - it is sorted.

I am just a little disappointed once again in some of the responses I have had from tech sup etc. - this includes (non) responses from 123-REG & NTL as well as here. It just seems that whenever I try and move sites or domains to you here that there is always a problem which takes countless emails and lots of time and hair pulling to resolve. I guess we are back to the same subject as many of the threads on this forum - difficulty in understanding each other.

Dear Cassie, as you know I had many frustrations when I had my websites on shared hosting, due in part to some domain attacks And to the understanding of tech support, which we all agreed is like the curates egg - good in parts.

I eventually decided to have my own VPS which HAS had its problems, BUT to be honest the tech support with these chaps is much better and they seem to be much more helpful. I have learned loads since August

To explain what happens for you with a domain name in simple terms:
You change either the name servers OR DNS. BOTH can take up to 72 hours to change (known as propagation) and this is because most servers which hold a COPY of the DNS for a domain restart in a 72 hour period (I have to restart my VPS in this time otherwise it runs out of resources) So for some ISP connections you can see the domain and in others you cant until after 72 hours the job is complete.

During this time you can receive (if set up) email on both the OLD and New servers (now you see it now you don't) To verify Where the domain is at with your own ISP, you can open a command prompt (start, run type cmd)
then type ping www.yourdomain.com this will show the IP currently seen by your ISP.

[jon123]

I'm a bit lost with the conversation here. I don't understand what an isp has got to do with moving a domain? and why do you restart your vps because i never have, are you supposed to?
I understand an old cache but can't you simply F5 to refresh?

When i buy a domain or move one it usually takes less than 4 hours to resolve on my vps. I know you have to allow upto 72 hours before you start worrying, but I don't think i have ever waited more than 24 hours since 2000. I have moved or bought 6 domain names in the last month and never waited long or had a problem

[Dan]

Well yes Jon, you can restart your VPS to rebuild the cache and check for domains pointed to your VPS or you can simply just change the DNS refresh rate in your config's.

It also depends on what company you have the domain with. Different company's have different update rates to keep the loads down.

[byteme]

Originally Posted by jon123

I'm a bit lost with the conversation here. I don't understand what an isp has got to do with moving a domain? and why do you restart your vps because i never have, are you supposed to?

To elaborate, Each and EVERY server reboots every 72 hours all over the internet.

For each A record you set in DNS takes UPTO 72 hours so whilst you may see your website it may be still elsewhere or your mail or ftp. They do not all move together always
Your ISP will depend upon the route your connection takes to the server and how many proxy servers (with caches of your last IP) are in the way. Proxies are used to save processsing power on getting the same website time and time again so they just stuff it in the cache. Some proxies require more than
F5 refresh, some you can activate by ctrl and f5 or shift and f5 some will not refresh till they reboot.
Imagine the internet as a set of roads with hotels as the servers. Each one works to its own timetable and serves breakfast at a different time.

Your VPS has a limited amount of resources (memory) and like any other PC needs to keep the memory tidy. To reboot the VPS ensures that busy sites do not hog all the resources (they do not always give them back) so you reboot every 72 hours or so to clean up after them. It helps avoid hung VPS which annoys those that use you as their host

[jon123]

So is that true Admin, the server reboots every 72 hours?
The reason I am asking byteme is because a while back I would agree, when i first got broadband 3/4 years ago it was set to reboot every 72 hours, and i would know because my ip would change and mt router tells me how long i have been connected. But i have not heard of this for sometime now. I can tell you my have had the same ip for 6 days now and that was the last time i rebooted my router.,

[Administrator]

Originally Posted by jon123

So is that true Admin, the server reboots every 72 hours?
The reason I am asking byteme is because a while back I would agree, when i first got broadband 3/4 years ago it was set to reboot every 72 hours, and i would know because my ip would change and mt router tells me how long i have been connected. But i have not heard of this for sometime now. I can tell you my have had the same ip for 6 days now and that was the last time i rebooted my router.,

I think she wants to point out the DNS refresh period which is there in zone file of all domains you host on any type of servers. Our Servers have refresh period of 86400 seconds which is 24 hours while the minimum ttl is also 86400 seconds. retry period is 7200 seconds.

You don't need to reboot servers for DNS changes. refresh time, retry time and ttl timeout together take care of DNS updates on any specific server. Settings of this records is quite different on the DNS servers as they need to refresh quite fast to quickly propagate DNS updates.

If your ISP works on DSL technology then the DNS updates are almost instant while those who are on cable technology learn to keep patience

[Barry]

Hi all

here is a copy of an email ive sent to support .. ill get an answer back soon but i would like opinions from the forum too

----------------------------------------

Hi
When I visit any of the websites on my VPs using my Virgin Media ISP I cannot see the websites ( I have also checked it on a few friends PC's and its the same using virgin) but when I connect via my BT connection I have no problem and I can see all sites..

I would have thought this was down to my ISP but heres the thing.

When I visit lets say stealer.org.UK or any other site hosted on my VPS, I don't see it at all using my virgin connection and I am using the nameservers provided by you, I get a server not found error.

When I visit vps.we-w3c.org/~stealer I do see the websites using my virgin connection (also I see them on friends PC's) so it would make sense that the IP of my VPS is not banned by virgin as was suggested by support operator Alan V.

This is the same with all websites hosted on my VPS. I have pinged the sites and they do not respond but I can ping my vps using

Vps.we-w3c.org

This issue just happened today, everything was fine until this morning.

Also when I was talking to the support guy on the phone form virgin he was able to see my sites.

I have had a few phone calls today from my clients telling me that they cant see their sites or get into email accounts. They are using virgin too.. I phoned another couple of clients who I know use BT and they where all happy as they can see their sites.

Please help!!

Thanks

Barry Mitchell

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why o why is this !!!!

oh btw i tried it with the anonymous thing and i see the sites there


Also I almost forgot to add this but

I still have my resellers account on the go and i can still see the sites hosted on it which is also a webhosting.uk.com account

[jon123]

Hi Barry, not sure what your issue is but this maybe a worry:

I still have my resellers account on the go and i can still see the sites hosted on it which is also a webhosting.uk.com account

When i moved my vps from one server to another (both with webhostinguk), both vps's remained active which caused me huge problems with conflicts in ip addressing, nameservers, data loss, etc, which i didn't notice until some time after the changeover. They kept the old one alive to give me time to move everything over, but as i said it caused problems.

Not saying this is your problem but maybe getting the reseller account removed completely from the server will at least give you peace of mind.