About Webhosting UK

Napoleon · #31 (**permalink**) 08-07-07, 06:49 PM

jon123, 99.9% is the same as 99.90% which is 0.05% less than 99.95%.

So to put it into perspective, 99.9% guaranteed uptime means that the your server will be down for no longer than 45 minutes per month where as before, when it was 99.95% the promise was that the server would be down for no more than 23 minutes per month.

**Administrator** · #32 (**permalink**) 08-07-07, 10:13 PM

Quote:

Originally Posted by Napoleon

jon123, 99.9% is the same as 99.90% which is 0.05% less than 99.95%.

So to put it into perspective, 99.9% guaranteed uptime means that the your server will be down for no longer than 45 minutes per month where as before, when it was 99.95% the promise was that the server would be down for no more than 23 minutes per month.

Uptime Guarantee for OpenVZ VPS's has been modified recently for same reason. Now we offer only 99% uptime guarantee for OpenVZ VPS Hosting service.

jon123 · #33 (**permalink**) 08-07-07, 11:11 PM

Naploean, it is by the by but actually 99.9 refers to 99.99 and no less than 99.90. Matter of mathematics i'm afraid. However i see your point and this one is trivial.

Cassie · #34 (**permalink**) 09-07-07, 12:53 PM

has anyone actually calculated exactly what the uptime actually was last month? there seemed to be a lot of posts about it being down. points of percents really seem silly to change when it refers to less than an hour a month - especially when you know the server was down for days.

**Administrator** · #35 (**permalink**) 09-07-07, 01:58 PM

Quote:

Originally Posted by Cassie

has anyone actually calculated exactly what the uptime actually was last month? there seemed to be a lot of posts about it being down. points of percents really seem silly to change when it refers to less than an hour a month - especially when you know the server was down for days.

for your information we have over 100 servers for shared hosting, resellers and VPS hosting. You cannot expect 100% uptime for all those servers.

You see people coming on the forum to post only when they have problem but those who never had any sort of problem are least bothered to come and post on the forum.

What differentiates us from other web hosting companies is our ability to sort a problem. for shared servers it takes no time to restore the server from backup is something goes wrong with the hardware but in case of OpenVZ VPS's it takes time to restore as you need to restore each VPS like a Dedicated Server and this has to be done for 15 - 20 times for a VPS hosting node.

jon123 · #36 (**permalink**) 09-07-07, 03:49 PM

Quote:

Originally Posted by Administrator

for your information we have over 100 servers for shared hosting, resellers and VPS hosting. You cannot expect 100% uptime for all those servers.

You see people coming on the forum to post only when they have problem but those who never had any sort of problem are least bothered to come and post on the forum.

What differentiates us from other hosting companies is our ability to sort a problem. for shared servers it takes no time to restore the server from backup is something goes wrong with the hardware but in case of OpenVZ VPS's it takes time to restore as you need to restore each VPS like a Dedicated Server and this has to be done for 15 - 20 times for a VPS hosting node.

Over 100 servers! Much bigger company than i thought you were.

Cassie · #37 (**permalink**) 09-07-07, 06:37 PM

Quote:

Originally Posted by Administrator

You see people coming on the forum to post only when they have problem but those who never had any sort of problem are least bothered to come and post on the forum.

There are lots of us on here who haven't had a problem yet. I think the point I was trying to make was that a guaranteed uptime must seem a little 'pie in the sky' for those that have had much less than 90% lately. So changing points of percents is a little ludicrous.

**Administrator** · #38 (**permalink**) 09-07-07, 09:17 PM

Quote:

Originally Posted by Cassie

There are lots of us on here who haven't had a problem yet. I think the point I was trying to make was that a guaranteed uptime must seem a little 'pie in the sky' for those that have had much less than 90% lately. So changing points of percents is a little ludicrous.

We wont stay in business if the uptime falls below 90%. 10% downtime is worth 72 hours every month which has never happened so far with any of our servers.

Problems we had last month with Tristar were due to the backup transfer time as the backup was fetched from our backup server in US. our backup on the UK server was old so we had to copy the backup from our US backup server.

We have done some major improvements after last months problems and our CTO has taken full responsibility of keeping track of all backups from now. Now we make 2 backups of all shared, reseller and vps hosting servers on our UK based backup servers and once in a month we move this backups on our US based backup servers.

there was nothing much we could do with the problem that we had with the OpenVZ node that went down last month as it was completely due to bugs in OpenVZ and no one else could have handled that situation in a better way.

Cassie · #39 (**permalink**) 10-07-07, 09:06 PM

OK - so are you saying the downtime last month wasn't downtime?

If so what exactly is, or isn't, included in the 90+% uptime and what happens if you do break it? Stating 'guarantee' implies that you have systems in place in the terms and conditions that gives something back when the uptime is breached. I don't remember reading anything in there when I joined

As I said before - as far as I know my server hasn't gone down, but I do like playing Devils Advocate

Falesh · #40 (**permalink**) 10-07-07, 09:50 PM

Stats like this have to be averages over a period of time. If you take a small time frame then you start hitting natural fluctuations in luck.

dazzknowles · #41 (**permalink**) 13-07-07, 07:46 AM

In my experience uptime stats are calculated monthly, hence why I have posted rather irate posts on these forums as the 99.5% and even the new 99% uptime guarantees were being missed greatly over consecutive months. We would have preferred to not wash our dirty laundry in public, but any attempts to gain any form of information or reassurance from the normal support channels is a complete waste of time.

The main issues we had were the length of each downtime. I can live with 60 x 1-minute outages in a month, but a single 1 hour period of downtime, I cannot, as they are easily noticed by clients and the effect of each downtime is exponential to it's length. Especially when individual periods of downtime can be measured in days!

It is for this reason that we have now moved all of our services away from webhostinguk.com and in fact will be cancelling our servers today. We as a young business cannot afford to risk our reputation and client base on a service which by the very admission of the staff on these forums is technically unable to provide consistent uptime percentages, month after month (we were on openvz based VPS's). Unfortunately the complete lack of information provided and apparent total disregard for each clients' services has meant that we couldn't even consider moving to the more stable Virtuozzo based VPS's offered by these guys and so have moved to a new VPS host on a Virtuozzo based system until such time as we can justify a dedicated server and gain much more control of our own uptime.

**Administrator** · #42 (**permalink**) 13-07-07, 09:39 PM

Quote:

Originally Posted by dazzknowles

In my experience uptime stats are calculated monthly, hence why I have posted rather irate posts on these forums as the 99.5% and even the new 99% uptime guarantees were being missed greatly over consecutive months. We would have preferred to not wash our dirty laundry in public, but any attempts to gain any form of information or reassurance from the normal support channels is a complete waste of time.

The main issues we had were the length of each downtime. I can live with 60 x 1-minute outages in a month, but a single 1 hour period of downtime, I cannot, as they are easily noticed by clients and the effect of each downtime is exponential to it's length. Especially when individual periods of downtime can be measured in days!

It is for this reason that we have now moved all of our services away from webhosting.uk.com and in fact will be canceling our servers today. We as a young business cannot afford to risk our reputation and client base on a service which by the very admission of the staff on these forums is technically unable to provide consistent uptime percentages, month after month (we were on openvz based VPS's). Unfortunately the complete lack of information provided and apparent total disregard for each clients' services has meant that we couldn't even consider moving to the more stable Virtuozzo based VPS's offered by these guys and so have moved to a new VPS host on a Virtuozzo based system until such time as we can justify a dedicated server and gain much more control of our own uptime.

I guess there's nothing much for me to do now to stop you from canceling but I know how things will be with the new VPS Hosting company you have chosen. I'll wait for a new story.

You have canceled for a change. Change for Bad or Better, we need to wait.

dazzknowles · #43 (**permalink**) 15-07-07, 08:53 PM

You and your support staff have had countless opportunities to prevent us from moving eslewhere but never bothered then, so why now?

Yes we are moving for a change and I'm sure it will be a change for the better - it certainly can't be a change for the worse. So far I've found the new hosts support service staff to be excellent and they understand the request/issue first time and don't need it explained to them half a dozen times.

As for uptime, we've now had the service for almost three weeks with no interruptions, so they're already as reliable as you guys and I'm sure they'll easily surpass you too.

As I said in my previous post we hope to grow into a dedicated server as soon as possible and are using VPS's as a stop-gap until this time. We had hoped to use your service as this stop-gap, but if we had continued to do so, we wouldn't have any customers left.

**Administrator** · #44 (**permalink**) 15-07-07, 09:02 PM

Quote:

Originally Posted by dazzknowles

You and your support staff have had countless opportunities to prevent us from moving eslewhere but never bothered then, so why now?

Yes we are moving for a change and I'm sure it will be a change for the better - it certainly can't be a change for the worse. So far I've found the new hosts support service staff to be excellent and they understand the request/issue first time and don't need it explained to them half a dozen times.

As for uptime, we've now had the service for almost three weeks with no interruptions, so they're already as reliable as you guys and I'm sure they'll easily surpass you too.

As I said in my previous post we hope to grow into a dedicated server as soon as possible and are using VPS's as a stop-gap until this time. We had hoped to use your service as this stop-gap, but if we had continued to do so, we wouldn't have any customers left.

Thats your business and your opinion. I have absolutely no problem with whatever decision you have made.

All the best for your future and hopefully you grow soon to switch to a dedicated server. None of the VPS providers in the world can offer you long term reliable service on a VPS so it is recommended to work hard - grow fast and switch to a dedicated server.