I just found out why there was an error - the link cpanel gives you when you install is wrong. It said that I could find the chat room at mydomain/chat but it was actually at mydomain/chat/chat
I have been playing an 'talking' to my daughters laptop but I don't see how to configure anything - there is no admin link - I looked at the support site and there was an admin link on their tester so I assume it didn't load properly automatically via cpanel.
I would go and ask on 24/7 chat but can't get on. I used to be able to but now it has changed and uses java addon which took ages to download and I have another icon in my system tray for java console and it doesn't' even work. I have had a 'chat' session open for over 1.5 hours and the operator is still playing darts!
Looks like I will have to bend your ear as support just keeps saying there is nothing wrong with the live chat or it is my browsers fault (ie7) which I haven't changed since it used to work before.