Cant see sites via virgin but BT is ok?

[Barry]

Hi alll

I am haviung this problem and ive emailed the tech support but i want opinions from here to

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Hi
When I visit any of the websites on my VPs using my Virgin Media ISP I cannot see the websites ( I have also checked it on a few friends PC's and its the same using virgin) but when I connect via my BT connection I have no problem and I can see all sites..

I would have thought this was down to my ISP but heres the thing.

When I visit lets say stealer.org.UK or any other site hosted on my VPS, I don't see it at all using my virgin connection and I am using the nameservers provided by you, I get a server not found error.

When I visit vps.we-w3c.org/~stealer I do see the websites using my virgin connection (also I see them on friends PC's) so it would make sense that the IP of my VPS is not banned by virgin as was suggested by support operator Alan V.

This is the same with all websites hosted on my VPS. I have pinged the sites and they do not respond but I can ping my vps using

Vps.we-w3c.org

This issue just happened today, everything was fine until this morning.

Also when I was talking to the support guy on the phone form virgin he was able to see my sites.

I have had a few phone calls today from my clients telling me that they cant see their sites or get into email accounts. They are using virgin too.. I phoned another couple of clients who I know use BT and they where all happy as they can see their sites.

Please help!!

Thanks

Barry Mitchell

[Administrator]

Hello Barry,

Our DNS server had some problem which has been sorted now. Your website should start working now as the problem has been fixed.

I would suggest you to setup 2 private nameservers on one of your domain as you wont need to rely on our nameservers in future.

[Barry]

Got up this morning dreading seeing a blank screen again and having clients phoning me says in a Scottish accent "Here you wars me site gone?" but thanks to the support team its all good now and i can just sit about all day relaxing...

Might even venture down to the pub this after noon and bore them with my website design talk and stuff.

Ohhh the good life .. la de da....

[MaryT]

This appears to be a similar problem to mine Barry....
I am using your nameservers too Adminstrator....

I can see sites on my VPS but when I ping the nameservers I get 'host not found'
I too am on Virgin....I contacted them...got similar reply to you...all appears well from their end.
I can get a response by pinging sites but NOT the nameservers.

Ive rebooted my modem, router, used command prompt to flush dns..you name it, Ive done it...nothing makes a difference.

Happily your problem is solved Im glad to see whereas mine is still the same as it was yesterday.

Oh and just JFI I have a client who cant see her sites, I can, she is in Netherlands, I am UK so the ISP issue wouldnt apply in my case.

I also have a friend in USA who cant see my site either.....

MaryT

[Max]

Hello

I suppose you need to raise Support ticket to Web Hosting UK VPS team as they will get back to you.

You can also use Livechat option to get your problem sorted out with Web Hosting UK.

[MaryT]

Yes did that yesterday
No-one but myself and my client seems to have this problem...lol

MaryT

[Administrator]

We can troubleshoot such Networking problems only if you send traceroute logs. Our Networking people dont disturb any settings unless they see traceroute.

traceroute helps them to figure out traffic path and they can contact respective ISP to get the problem sorted.

[MaryT]

Well my issue has resolved now!
I am now getting a response from the ping
So I think my problem is solved...???
Thank you so much Adminstrator, Support and for all the replies here

MaryT