Advice...???

[MaryT]

Morning.....
This may be a lengthy thread...I apologise in advance....
I purchased a VPS account around the 8th of this month and transferred all my accounts from previous VPS supplier.
So then the fun begins....
I had regsitered my domain, myself, through the Domain Registration with my previous VPS supplier....
I emailed asking them to update my nameservers to the new IP address for the new VPS here with Webhosting UK....
Then I went to try and update the nameservers to point to the VPS as we do when changing hosts.
I could not access my domain account....
Either the site was not functioning correctly OR I had been locked out of my account. When I did finally manage to login it would not allow me to change anything! Said my domain name was locked
As you can imagine that caused problems as without those changes nothing was going to be pointing to my new VPS. I had 12 clients sitting there with their websites not resolving to the server, as I had already set the nameservers when signing up.
So I talked to support about registering a new domain name and what problems it may cause. As they said nothing I went ahead and let them register it for me giving them access to change everything that was needed.
Then the problems began....
So...support changed the nameservers to the default ones as my own nameservers were resolving to 2 IP addresses...
My clients changed their nameservers to point to the default ones but everything was still resolving to the OLD domain name, nameservers and IP address of those nameservers.
What a mess!
Support have been fantastic! And billing...they changed everything that was needed and got everything going again.
Problem is...my clients sites are still not showing up!
One has the problem that if she puts www. in the address it comes up 'Page cannot be displayed'.....if she takes it out...it shows up.
We talked to support last night...and one said it is still resolving to the old domain name and nameservers....
I guess the poor VPS is totally confused along with support and me! Bet support are running and hiding if they see me appear at Live Chat or sending a ticket....
Does anyone have any suggestions about this and what might be the cause??
Its driving me nuts!
I know there have been a few changes made to the VPS by admin....maybe that will settle the issue
I would be grateful if anyone has any ideas on this.
Im beginning to wonder if I made an error in the setup....
Hope I explained this ok....

MaryT

[Administrator]

Hello Mary, I will get this sorted for you. I am quite sure that there's something wrong with the nameserver IPs so I will get new nameservers registered for you on one of our DNS domain and you can use our nameservers for your VPS. Please open a ticket and let me know the ticket # as that will help me to get it sorted in less time.

[MaryT]

Thank you Administrator
Also just for info....email accounts are being setup ok....appear to send but I dont receive them
Off to open a support ticket now

MaryT

[Administrator]

Originally Posted by MaryT

Thank you Administrator
Also just for info....email accounts are being setup ok....appear to send but I dont receive them
Off to open a support ticket now

MaryT

You can send but not receive, this proves that there's something wrong with nameservers of your domain and I will get this sorted for you once you open a ticket.

[MaryT]

I just received this from one of my clients
This is what she got when trying to change nameservers on her domain name....

Hi Mary,

This is what the guy send me for mum's site:

Errors=10, Warnings=2, Informational=0

** Summary: REJECTED betsypixel.nl.

Some problems need to be fixed:
- In total, 10 configuration errors where found.

** More information:
TE refers to SIDN document "Technische Eisen" (in dutch)
http://www.sidn.nl/doc/te.pdf
RFC1035 RFC "Domain Names - Implementation and Specifications"
http://rfc.net/rfc1035.html
RFC1123 RFC "Requirements for Internet Hosts"
http://rfc.net/rfc1123.html
RFC1912 Common DNS Operational and Configuration Errors
http://rfc.net/rfc1912.html
RIPE203 Recommendations for DNS SOA Values
http://www.ripe.net/ripe/docs/ripe-203.html

** Full check report:

* primary name server "ns744.ukserverhosting.net."
Error: specified name server is not listed as NS record.
All public name servers for a domain must also be listed as NS records
in the zone of the domain. This domain was specified explicitly
as a name server, but not found in the zone description of the primary
name server. TE.6a
Error: specified name server is not listed as NS record.
All public name servers for a domain must also be listed as NS records
in the zone of the domain. This domain was specified explicitly
as a name server, but not found in the zone description of the primary
name server. TE.6a
Error: name server "ns745.ukserverhosting.net." not defined.
The specified name server is not (yet) configured on the global
Internet, or only refers to an unexpected record type. Only A,
AAAA, and CNAME records are valid results. CNAME records are not
permitted.

betsypixel.nl. 86400 IN SOA ns1.creativedesignshosting.com.
swtharmonie.googlemail.com.
(2008010901 1D 2H 41D16H 1D)
Error: the MNAME in SOA says "ns1.creativedesignshosting.com." is
the primary name server.
The MNAME field in the SOA record (first parameter) lists a different
primary name server from the one specified for this check. RFC1035
section 3.3.13

betsypixel.nl. 86400 IN NS ns1.creativedesignshosting.com.
Warning: hidden name server "ns1.creativedesignshosting.com." never
used for first contact.
The zone contains an NS record for a host which is not in the list of
specified name servers. Hence, this name server will not be used to
initiate contact to the domain. It may be used in sequential lookups,
so it may still be useful.

betsypixel.nl. 86400 IN NS ns2.creativedesignshosting.com.
Warning: hidden name server "ns2.creativedesignshosting.com." never
used for first contact.
The zone contains an NS record for a host which is not in the list of
specified name servers. Hence, this name server will not be used to
initiate contact to the domain. It may be used in sequential lookups,
so it may still be useful.

* secondary name server "ns1.creativedesignshosting.com." [HIDDEN]
Error: name server at 74.52.84.56 does not know about domain "betsypixel.nl."
The SOA record of the requested domain was not found, because the
addressed server does not have it configured, and does not relay
the request either.
Error: name server "ns1.creativedesignshosting.com." missing via IP
74.52.84.56
The primary name server listed this name server on its first IP-address.
However, this other source does not list that name.
Error: name server "ns2.creativedesignshosting.com." missing via IP
74.52.84.56
The primary name server listed this name server on its first IP-address.
However, this other source does not list that name.

* secondary name server "ns2.creativedesignshosting.com." [HIDDEN]
Error: name server at 74.52.84.60 does not know about domain "betsypixel.nl."
The SOA record of the requested domain was not found, because the
addressed server does not have it configured, and does not relay
the request either.
Error: name server "ns1.creativedesignshosting.com." missing via IP
74.52.84.60
The primary name server listed this name server on its first IP-address.
However, this other source does not list that name.
Error: name server "ns2.creativedesignshosting.com." missing via IP
74.52.84.60
The primary name server listed this name server on its first IP-address.
However, this other source does not list that name.

* secondary name server "ns745.ukserverhosting.net."
Info: name server looks correctly configured.

I had new nameservers set up when I registered the new domain name....
NS1.CREATIVEDESIGNSHOSTING.NET
NS2.CREATIVEDESIGNSHOSTING.NET
But they had to be changed because of the nameservers at the old supplier
They were
NS1.CREATIVEDESIGNSHOSTING.COM
NS2CREATIVEDESIGNSHOSTING.COM

Just thought this might help

MaryT

[Administrator]

Hello Mary,

Our VPS team members are working on this problem. I have asked them to get back to me with detailed information so please wait till I hear from them.

[MaryT]

Thank you Administrator....
Just trying to keep my clients at bay....lol

Mary

[James]

Please refer the ticket which you have opened with our vps team. They have resolved your issue and now your websites are working fine, if still there is any problem at your end then please allow few hours to get the DNS refreshed. If you need any further assistance please revert back to us.

[MaryT]

James...thank you soooooo much!!!!
I think it is definately resolved as emails are now coming through....ones I sent as test earlier and were lost in cyber space....lol
My SINCERE!! thanks to you and your team....excellent support!!!!!!
You have a customer here for a very LONG time!!!
Thank you again!

Mary

[James]

You are most welcome.