C'mon

[Dan]

Look below, that chat is taking the biscuit..



I myself apparently know more than somebody who has a "qualification"

If i wouldnt have went that extra mile to tell him then i wouldnt have been able to do it.

[Administrator]

not sure if Philip had given his livechat login to the new staff members recently added in vps department but I will talk to him tomorrow and get back to you.

[Dan]

Okay thanks. Sorry about not emailing you about this lol.

[Administrator]

Hello Dan,

I had a word with Philip and he said that he was alone in the morning and he had to deal with multiple chats in vps department. When you questioned he thought your vps was getting rebooted every night due to some configuration error on our end and thats why he said no.

He realized his mistake and gave necessary information to complete that chat asap. I don't see anything that went wrong due to this chat as it happened due to miscommunication but in the end everything was properly sorted by Philip.

[Dan]

Ah okay, It was the way he stated he needed an answer from tech support.

Thanks for your answer anyway

Thread Closed.

[Administrator]

here is full transcript of that chat :-
================================================== ============
[08:56:37] info: Please wait for a site operator to respond.
[08:56:45] info: You are now chatting with 'Philip S'
[08:56:46] Philip S: Hello and Welcome to Live Chat Support..!!
[08:56:47] Philip S: How may I assist you today?
[08:56:58] Dan: Hi, is there any way to get my VPS to automatically reboot each night at midnight?
[08:57:13] Philip S: no
[08:57:52] Dan: I've seen it done before on a few of my friends VPS's.
[08:59:13] Philip S: ok allow me some time
[08:59:20] Dan: What for?
[09:01:10] Philip S: it is possible
[09:01:21] Dan: You said it isn't before.
[09:01:21] Philip S: i have checked with the admins
[09:01:38] Philip S: for that you have to set a cron in the VPS
[09:01:46] Dan: How?
[09:02:00] Philip S: i will do that for you
[09:02:15] Philip S: please let me know the vps ip address
[09:02:16] Dan: 91.186.0.185 is the IP
[09:03:58] Philip S: let me know the time when you want to reboot the VPS
[09:04:05] Dan: Midnight
[09:04:10] Dan: GMT
[09:08:06] Dan: Also my control panel seems to be slow and unresponsive in most cases.
[09:09:09] Philip S: ok
[09:09:27] Philip S: i have set the cron for the reboot
[09:09:49] Dan: Thanks but can you find out whats wrong with the control panel running slow?
[09:10:44] Philip S: ok
[09:10:58] Philip S: i m checking into it.
[09:11:24] Dan: ok
[09:18:16] Philip S: it is working fine now
[09:19:21] Dan: Okay thanks
[09:19:23] Dan: Bye
================================================== ==========
it is quite clear that confusion was there in the beginning of chat but then Philip got everything sorted with perfection.

Customer complaints are taken quite seriously in our organization so you should be 100% transparent when you raise such questions.

[Dan]

Okay thanks

I posted the beginning of the chat as that was where it was up to when i posted it.

[Administrator]

Originally Posted by Dan

Okay thanks

I posted the beginning of the chat as that was where it was up to when i posted it.

no problem but you posted it as if Philip had done big mistake

[Dan]

If Philip participates in the forum i would like to apologize publically

[Administrator]

Originally Posted by Dan

If Philip participates in the forum i would like to apologize publically

only if he gets some relief on livechats and tickets